McKenna Burbach
Elizabeth,CO
Summary
Dynamic Concierge Team Member at HDG Pro, adept at enhancing guest experiences through exceptional communication and pays attention to detail. Expertly managed front desk operations and coordinated transportation, showcasing strong multitasking abilities. Committed to maintaining composure under pressure while ensuring guest satisfaction and addressing diverse needs effectively.
Overview
3
3
years of professional experience
Work History
Concierge Team Member
Hdg Pro
08.2022 - Current
- Assisted guests with inquiries and provided information about local attractions and services.
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Coordinated transportation arrangements for guests, enhancing overall guest experience.
- Maintained knowledge of community amenities to effectively address guest needs and requests.
Education
Associate of Arts - Therapist (physical, Occupational, Speech)
Colorado Early Colleges Inverness (DC North)
Englewood, CO05-2026
Skills
- Multitasking proficiency
- Detail-oriented mindset
- Good with time management
- Maintaining composure
- Being able to communicate
- Paying attention to instructions
Accomplishments
- Worked closely with management and carpenters to create an office space that was brighter and helped to improve overall productivity for front desk personnel.
- Contacted prior guests through email messages with information on events and happenings at the resort, which led to a 70% upswing in business over a six-month period.
- Supervised team of 10 staff members.
Languages
English
Native or Bilingual
Timeline
Concierge Team Member
Hdg Pro
08.2022 - Current
Associate of Arts - Therapist (physical, Occupational, Speech)
Colorado Early Colleges Inverness (DC North)