McKenna Conway
Bakersfield,CA
Summary
Compassionate and experienced professional with background in providing care for diverse species in both shelter and veterinary settings. Skilled in delivering daily needs, medical support, and behavioral training to ensure well-being of animals. Demonstrated ability to manage multiple tasks efficiently while fostering positive environments for animals under care. Known for being able to effectively communicate with customers, resolve difficult situations, and provide a welcoming and positive interaction. Ability to adapt to stressful environments and offer professional guidance.
Overview
6
6
years of professional experience
Work History
Front End Supervisor
Ross Dress for Less
Bakersfield, California
05.2023 - Current
- Supervised front end operations to ensure efficient customer service.
- Trained and mentored new cashiers on register procedures.
- Coordinated daily staff schedules to meet operational needs.
- Managed cash handling processes for accuracy and security.
- Assisted in inventory management and stock replenishment at registers.
- Resolved customer inquiries and complaints effectively and promptly.
- Implemented best practices for maintaining a clean checkout area.
- Collaborated with management to enhance team performance and service standards.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Assisted management team in developing operational strategies that improved overall store performance.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Identified opportunities for improvement within the department and developed solutions accordingly.
Kennel Technician Supervisor
San Joaquin Veterinary Hospital
Bakersfield, California
09.2021 - 03.2023
- Trained and mentored junior technicians on handling and grooming procedures.
- Supervised daily operations of kennel area and ensured proper animal care.
- Coordinated feeding schedules and monitored dietary needs of various animals.
- Maintained cleanliness and sanitation of kennels to promote animal health.
- Assisted veterinarians during examinations and treatments for patient care.
- Communicated with pet owners regarding care instructions and concerns effectively.
- Oversaw new intakes by assigning kennels and managing quarantines.
- Fed and refreshed water for animals staying in kennels on regular eating schedules.
- Turned on lights at dusk and locked first floor doors and windows upon leaving.
- Provided medical care for sick or injured animals under direction from a veterinarian.
- Maintained accurate records of all animals in the facility, ensuring vaccinations were up-to-date.
- Delegated new hires tasks and informed them on the best ways to complete given tasks
- Tracked employee performance metrics to ensure compliance with company policies.
- Developed training programs for new Kennel Technicians to ensure they understood job duties and responsibilities.
- Evaluated employee performance on an ongoing basis to identify areas needing improvement.
- Supervised the daily operations of kennel staff, providing guidance and support.
- Provided feedback on animal behavior observations while interacting with customers.
Assistant Dog Groomer
Paws and Sniffs Mobile Pet Spa
Bakersfield, California
03.2020 - 05.2021
- Assisted in bathing and drying dogs using appropriate grooming techniques.
- Prepared grooming tools and equipment for each appointment efficiently.
- Maintained cleanliness of the mobile spa environment throughout the day.
- Supported lead groomer by handling dog breeds of various sizes and temperaments.
- Followed safety protocols to ensure a safe grooming experience for pets and staff.
Kennel Technician
Thurman Veterinary Center
Bakersfield, California
02.2021 - 04.2021
- Cleaned and maintained kennel areas to ensure hygienic conditions for animals.
- Monitored animal behavior and health, reporting concerns to veterinary staff.
- Provided companionship and socialization for animals to reduce stress.
- Assisted in feeding and administering medications to pets as directed.
- Coordinated with team members on daily care routines and schedules.
- Organized supplies and equipment for efficient workflow during shifts.
- Ensured compliance with safety regulations in animal care practices.
- Stayed on top of laundry, sweeping and disinfection protocols.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA06-2021
Skills
- Animal handling
- Safety protocols
- Customer relationship management
- Staff training
- Problem solving
- Conflict resolution
- Effective communication
- Empathy towards animals
- Canine behavior
- Equipment maintenance
- Dog grooming techniques
- Bathing and drying
- Attention to detail
- Team building
- Tick removal
- Teeth cleaning
- Clipper operation
- Animal anatomy
- Sanitation protocols
- Bathing procedures
- Nail trimming
- Ear cleaning
- Anal gland expression
- Patience with pets
- Animal restraint
- Flea treatments
- Dependable and responsible
- Interpersonal skills
- Multitasking Abilities
- Animal examinations
- Customer service
- Adaptability and flexibility
- Excellent communication
- Animal Adoption Procedures
- Animal enrichment activities
- Problem-solving aptitude
References
References available upon request.
Timeline
Front End Supervisor
Ross Dress for Less
05.2023 - Current
Kennel Technician Supervisor
San Joaquin Veterinary Hospital
09.2021 - 03.2023
Kennel Technician
Thurman Veterinary Center
02.2021 - 04.2021
Assistant Dog Groomer
Paws and Sniffs Mobile Pet Spa
03.2020 - 05.2021
High School Diploma -
Bakersfield High School