McKenna Creasey
Hartland,Wisconsin
Summary
Compassionate and dedicated massage therapy student with exceptional customer service skills and a strong eagerness to help others achieve wellness. Adept at creating a welcoming and relaxing environment for clients, and committed to ongoing learning and professional development. Proven ability to communicate effectively, understand client needs, and provide customized therapeutic treatments. Seeking to leverage my education and passion for holistic health to contribute to a dynamic wellness team.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
12.2023 - 03.2024
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista Trainer
Starbucks
03.2019 - 12.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
License - Massage Therapy
Fox Valley Technical College
Appleton, WI10.2024
Skills
- Friendly and personable
- Exceptional customer service
- Adaptive and creative
- Active listener
Timeline
Barista
Starbucks
12.2023 - 03.2024
Barista Trainer
Starbucks
03.2019 - 12.2023
License - Massage Therapy
Fox Valley Technical College