Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mckenna Cyga

Davenport

Summary

Dynamic customer service professional with extensive experience at K-9 Resorts, excelling in conflict resolution and customer relations. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and proficient in point-of-sale systems, consistently optimizing operations and promoting service offerings.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

K-9 Resorts
10.2024 - Current
  • Provided exceptional customer support by addressing inquiries and resolving issues promptly.
  • Assisted in managing bookings and scheduling for pet care services to ensure smooth operations.
  • Utilized point-of-sale systems to process transactions efficiently, enhancing customer satisfaction.
  • Educated customers on service offerings, promoting additional services based on needs.

Restaurant Manager

Ari's Italian Restraunt
01.2017 - 05.2020
  • Managed daily restaurant operations, ensuring high-quality service and customer satisfaction.
  • Trained staff on food safety protocols and customer service standards.
  • Implemented inventory management practices to reduce waste and optimize stock levels.
  • Assisted in scheduling staff to maintain optimal coverage during peak hours.

Barista

Dunkin' Donuts
03.2017 - 12.2018
  • Facilitated customer inquiries through effective communication and problem-solving techniques.
  • Operated espresso machines, ensuring quality and consistency in beverage preparation.
  • Trained and mentored new baristas on coffee brewing techniques and customer service standards.
  • Managed inventory levels, communicating supply needs to maintain stock efficiency.
  • Implemented workflow improvements to enhance service speed during peak hours.
  • Developed specialty drink recipes, contributing to seasonal menu offerings and customer engagement.

Education

Associate of Science - Nursing

Eastern Iowa Community Colleges
Davenport, IA
05-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Conflict resolution

Timeline

Customer Service Representative

K-9 Resorts
10.2024 - Current

Barista

Dunkin' Donuts
03.2017 - 12.2018

Restaurant Manager

Ari's Italian Restraunt
01.2017 - 05.2020

Associate of Science - Nursing

Eastern Iowa Community Colleges

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