Summary
Overview
Work History
Education
Skills
Timeline
Generic

McKenna Guari

Lancaster

Summary

I am experienced in team leadership, operational management, and delivering exceptional customer service. I tend to use my positive attitude as a key for effective leadership and motivation, resulting in improved operational efficiency and customer satisfaction. I am committed to continuously improving processes and creating a collaborative work environment to achieve goals.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Brazen Brewing
03.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Collaborated with the management team and owners to develop strategic plans for business growth and improvement.

Media Specialist

Sonwil Logistics and Transportation
01.2021 - 09.2024
  • Developed multimedia assets including videos, graphics, and articles for maximum engagement.
  • Maintained relevant, organized and correctly catalogued library and technology collection based on careful analysis of our logistic needs.
  • Negotiated contracts with vendors for advertising placements and other promotional activities at competitive rates.
  • Implemented search engine optimization techniques to improve website traffic and visibility.
  • Established social media presence through HubSpot and use analytical data to better understand audience resulting in increasing interactions quarterly

Summer Camp Supervisor

Lancaster Recreation
06.2018 - 08.2022
  • Communicated with parents, staff and teachers regarding children or program issues.
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
  • Created interesting and educational lesson plans and implemented activities while engaging with children.
  • Worked together with Management team to plan trips and crafts that stayed within the budget given.

Server

Tully's
07.2019 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Hostess and Carside To-Go

Applebee's Bar and Grill
02.2016 - 07.2018
  • Greeted guests to ensure an exceptional take-out experience.
  • Provided menu recommendations to enhance guest choices.
  • Proven ability to learn quickly and adapt to new situations given each order was different.

Education

Bachelor of Arts - Graphic Design

University At Buffalo
Buffalo, NY
05-2022

Skills

  • Customer Service/ Relations
  • Problem-Solving
  • Leadership
  • Decision-Making

Timeline

Assistant Manager

Brazen Brewing
03.2023 - Current

Media Specialist

Sonwil Logistics and Transportation
01.2021 - 09.2024

Server

Tully's
07.2019 - 03.2020

Summer Camp Supervisor

Lancaster Recreation
06.2018 - 08.2022

Hostess and Carside To-Go

Applebee's Bar and Grill
02.2016 - 07.2018

Bachelor of Arts - Graphic Design

University At Buffalo

Similar Profiles

CREATE PROFILE
McKenna Guari