MCKENNA GUGGENHEIMER
Oceanside,CA
Summary
Dynamic professional with over five years of leadership experience in health and wellness, specializing in workforce planning, process improvement, and data analysis. Proven expertise in optimizing training strategies and implementing initiatives that enhance engagement while strengthening client and employee satisfaction. Proficient in conducting audits, fostering cross-functional collaboration, and aligning people-focused solutions with organizational objectives. Detail-oriented and passionate about driving growth and continuous improvement within diverse, fast-paced environments.
Overview
10
10
years of professional experience
3
3
Certification
Work History
People Development Manager and Lead Flexologist
StretchLab Del Mar
- Current
- Developed and delivered onboarding programs that enhanced new hire effectiveness and reduced turnover.
- Conducted thorough analysis of performance metrics to pinpoint skill deficiencies and refine training approaches.
- Launched innovative training initiatives that boosted employee engagement and improved client satisfaction scores.
- Achieved top conversion rates by implementing targeted sales strategies while deeply connecting with clients to understand their motivations.
Human Resources Assistant
Miller Gasket
01.2023 - Current
- Assisted with onboarding by preparing new hire documentation, coordinating orientation, and maintaining accurate employee records.
- Processed and tracked employee data updates, benefits enrollment, and attendance records to ensure compliance with company policies.
- Assisted with workers’ compensation claims by gathering documentation, coordinating with insurance providers, and tracking case status.
- Helped maintain compliance reporting and supported HR projects to improve employee engagement and retention.
- Remote
Wellness Operations Specialist
Gilead BaySport
08.2023 - 01.2025
- Developed corporate communication materials for employee programs, enhancing information dissemination.
- Conducted HIPAA training sessions to ensure compliance and employee knowledge.
- Managed website updates, optimizing user experience and integrating new services and schedules.
- Oversaw wellness program budgeting to maintain fiscal responsibility and efficiency.
- Coordinated event logistics for wellness initiatives and presentations, ensuring smooth execution and participant engagement.
- Analyzed performance metrics to identify and implement improvements in programming effectiveness.
- Update and maintain reporting dashboards and presentations that deliver actionable insights to leadership.
- Partnered with vendors to create customized employee incentive items, boosting team morale and satisfaction.
- Designed and implemented wellness incentive programs that significantly increased employee participation.
Fitness Manager
Crunch Fitness Corporate
01.2023 - 09.2023
- Managed a team of 10 personal trainers, overseeing staffing and development, including onboarding for new hires.
- Analyze labor and scheduling data to ensure employees are working at a minimum of 80% utilization.
- Achieved consistent month-over-month revenue growth by enhancing sales performance and expanding service offerings, while improving client experiences through a supportive community atmosphere.
- Tailored and implemented exercise programs based on individual client goals, ensuring safety and effectiveness.
- Designed and facilitated training programs for new personal trainers, covering nutrition, program design, and value enhancement.
Corporate Teacher Trainer
StretchLab Corporate
01.2020 - 01.2022
- Conducted multi-day training workshops to onboard and certify over 100 new hires, ensuring they grasped essential skills and knowledge.
- Led lectures and hands-on practice sessions for candidates, assessing their progress, and providing constructive feedback through testing.
- Served as a subject matter expert to standardize the certification program, successfully guiding it through the National Accreditation process.
General Manager
StretchLab Franchise
01.2019 - 01.2022
- Developed assisted stretching programs that enhanced clients’ mobility and flexibility while providing education on muscle recovery and anatomy.
- Revitalized studio operations post-COVID-19, achieving 75% sales conversion rates through innovative sales strategies; managed social media outreach, public relations, and coordinated events to boost engagement.
- Analyze labor and scheduling data to ensure staff is working at a minimum of 80% utilization.
Education
Bachelor of Arts - Communications
San Francisco State University
Skills
- Microsoft Suite
- Process Optimization
- WFM Platform Expertise
- Performance and Data Analysis
- Staffing Allocations
- Communication Skills
- Sales Forecasts
- Workforce Planning
- Employee training
- Client engagement
- Onboarding programs
Certification
- SHRM - Society for Human Resource Management certification (2026)
Timeline
Wellness Operations Specialist
Gilead BaySport
08.2023 - 01.2025
Human Resources Assistant
Miller Gasket
01.2023 - Current
Fitness Manager
Crunch Fitness Corporate
01.2023 - 09.2023
Corporate Teacher Trainer
StretchLab Corporate
01.2020 - 01.2022
General Manager
StretchLab Franchise
01.2019 - 01.2022
People Development Manager and Lead Flexologist
StretchLab Del Mar
- Current
Bachelor of Arts - Communications
San Francisco State University