Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mckenna Lee

Pensacola

Summary

Esthetician with strong business, sales, and customer service skills necessary to meet spa goals and exceed client expectations. Specializing in medical aesthetics, performing a variety of treatments including SkinPen microneedling, PRP, stem cells, PRX Derm Perfection, CO2 Lift Pro, Perfect Derma, and Hydrafacial. Product knowledge and training from SkinBetter Science, Hydrinity, Vivier, VI, Epicutis, and more.

I am very business oriented coming from the business side of corporate healthcare. Managing financial funds, inventory, and expectations to manage a successful business.

Overview

17
17
years of professional experience

Work History

Licensed Esthetician

B Beautiful East Hill
Pensacola
04.2022 - Current
  • Provided personalized skincare consultations tailored to client needs.
  • Administered facials using advanced techniques and high-quality products.
  • Educated clients on proper skincare routines and product usage.
  • Maintained a clean, organized workspace to ensure client safety and comfort.
  • Developed and implemented new treatment protocols based on industry trends.
  • Managed appointment scheduling to optimize client flow and service efficiency.
  • Followed protocols for infection control practices such as sanitation and disinfection procedures.
  • Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
  • Provided post-treatment advice for clients related to aftercare maintenance programs.
  • Ensured compliance with safety standards during all procedures.
  • Maintained professional relationships with vendors by placing orders for supplies as needed.
  • Learned new techniques and complete chemical peel processes.
  • Developed marketing strategies for promoting spa services through social media channels.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Monitored inventory levels of spa products and restocked shelves when necessary.
  • Assisted in training new estheticians on proper technique and protocol.
  • Assisted with the development of new spa products and services.
  • Processed payments, set up appointments and promoted new products and services to help meet business objectives.
  • Eliminated or reduced appearance of fine lines and spots with appropriate products.

Business Operations Manager

Interventional Rehabilitation Center
Pensacola
06.2008 - 05.2025
  • Developed training programs for staff on operational procedures and compliance.
  • Implemented process improvements to enhance service delivery and patient satisfaction.
  • Collaborated with healthcare providers to streamline interdepartmental communication.
  • Analyzed operational data to identify trends and inform strategic decisions.
  • Identified key objectives to re-establish long term plans to meet goals.
  • Provided guidance and support to employees in order to maximize performance and productivity.
  • Conducted regular audits of operational activities to ensure accuracy.

Education

Licensed Esthetician - Advanced Facial Specialty

Cindy Cassidy School of Aesthetics
Pensacola, FL
12-2020

Business Administration

Pensacola State College
Pensacola, FL
05-2019

Skills

  • Operational compliance
  • Team training
  • Sales techniques
  • Professional development
  • Facial administration
  • Product education
  • Infection control
  • Treatment protocols
  • Appointment scheduling
  • Inventory management
  • Social media marketing
  • Client relationship management
  • Post-treatment advice

References

References available upon request.

Timeline

Licensed Esthetician

B Beautiful East Hill
04.2022 - Current

Business Operations Manager

Interventional Rehabilitation Center
06.2008 - 05.2025

Licensed Esthetician - Advanced Facial Specialty

Cindy Cassidy School of Aesthetics

Business Administration

Pensacola State College

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