McKenna Martin
Bagley,WI
Summary
Proven cosmetologist with a track record of enhancing client satisfaction and retention at Temptd Salon and Spa. Leveraged social media to boost salon traffic, mastering both relationship building and digital promotion. Excelled in client education and upselling, leveling up two levels within one year due to sales, significantly contributing to salon revenue. Maintains up-to-date industry knowledge through continuous education, embodying professionalism and a quick-learning aptitude.
Overview
2
2
years of professional experience
Work History
Cosmetologist
Temptd Salon and Spa
Monona, WI
12.2023 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Streamlined appointment scheduling, reducing wait times and improving overall client experience.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Guest Services Associate
Kwik Trip
Mount Horeb, WI
11.2022 - 11.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Conducted regular inventory checks on supplies, managing restocking needs proactively for uninterrupted service delivery.
- Utilized problem-solving skills when faced with unexpected situations; provided effective solutions that upheld the reputation of Kwik Trip
Education
Cosmetology
Madison Area Technical College
Madison, WI12.2023
Skills
- Social skills
- Quick learner
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Clear Communication
- Customer Consultation
- Professionalism and Ethics
- Social Media Promotion
- Client Education
- Client consultation
- Decision-Making
- Continuing education
- Sales expertise
- Relationship Building
- Sales and Upselling
- Reflective listening
- Product and Service Explanations
- Issue Resolution
- Product Demonstrations
Timeline
Cosmetologist
Temptd Salon and Spa
12.2023 - Current
Guest Services Associate
Kwik Trip
11.2022 - 11.2023
Cosmetology
Madison Area Technical College