McKenna O'Brien
Dayton,OH
Summary
Dynamic customer service supervisor with a proven track record at A Taste Of Elegance, excelling in problem-solving and team leadership. Enhanced customer satisfaction through effective conflict resolution and training programs. Skilled in multitasking and organization, fostering a collaborative environment that improved service quality and team morale. Passionate about wildlife education and animal care.
Experienced with animal care, feeding routines, and habitat maintenance. Utilizes observational skills to monitor animal health and behavior effectively. Strong understanding of teamwork dynamics and adaptability in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
A Taste Of Elegance
Dayton, OH
08.2023 - Current
- Led team in resolving customer inquiries, enhancing satisfaction and loyalty.
- Implemented conflict resolution strategies, resulting in reduced customer complaints.
- Cultivated a positive work environment through mentorship and support for team members.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Zookeeper Intern
Wild Hearts African Farm and Petting Zoo
Lewisburg, OH
05.2025 - 08.2025
- Assisted in daily animal care routines, ensuring proper feeding and habitat maintenance.
- Monitored animal health and behavior, reporting any concerns to senior staff.
- Engaged visitors through educational programs about animal welfare and conservation.
- Educated visitors on the importance of conservation efforts, inspiring support for global wildlife preservation initiatives.
- Improved visitor experience by delivering engaging educational presentations about various animal species and their habitats.
Customer Service Representative
A Taste Of Elegance
Dayton, OH
09.2021 - 08.2023
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Resolved customer complaints through active listening and problem-solving techniques.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Collaborated with team members to complete tasks and maintain smooth running of a bakery.
- Managed customer service operations, including taking orders and resolving complaints.
Education
High School Diploma -
West Carrollton Senior High
Dayton, OHBachelor of Arts - Animal Studies And Psychology
Eckerd College
St. Petersburg, FL05-2026
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Habitat maintenance
- Animal handling
- Animal care
- Wildlife education
Timeline
Zookeeper Intern
Wild Hearts African Farm and Petting Zoo
05.2025 - 08.2025
Customer Service Supervisor
A Taste Of Elegance
08.2023 - Current
Customer Service Representative
A Taste Of Elegance
09.2021 - 08.2023
High School Diploma -
West Carrollton Senior High
Bachelor of Arts - Animal Studies And Psychology
Eckerd College