McKenna Palmer
Fort Wayne,IN
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Dunkin' Donuts
05.2022 - Current
- Handled cash accurately and prepared deposits.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Barista
Dunkin' Donuts
06.2021 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Production Associate
Panera Bread
11.2019 - 03.2020
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared salads, soups and sandwiches for customers.
Life Guard
Williamsburg On The Lake Valparaiso Apartments
04.2019 - 08.2019
- Monitored safety of guests in and around swimming pool.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Education
Entreprenurial Studies
Indiana Institute of Technology
Fort Wayne, IN12.2024
Skills
- Team Leadership Expertise
- Business Operations Knowledge
- Data Analysis
- Computer Literacy
- Attention to Detail
- Customer Relationship Management
- Strong Written and Communication Skills
- Ability to Multitask
- Proficient Data Entry
Timeline
Assistant General Manager
Dunkin' Donuts
05.2022 - Current
Barista
Dunkin' Donuts
06.2021 - 01.2022
Production Associate
Panera Bread
11.2019 - 03.2020
Life Guard
Williamsburg On The Lake Valparaiso Apartments
04.2019 - 08.2019
Entreprenurial Studies
Indiana Institute of Technology