Overview
Work History
Education
Skills
Timeline
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McKenna Palmer

Fort Wayne,IN

Overview

4
4
years of professional experience

Work History

Assistant General Manager

Dunkin' Donuts
05.2022 - Current
  • Handled cash accurately and prepared deposits.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Barista

Dunkin' Donuts
06.2021 - 01.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Used POS system to accurately enter orders and process payments.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Production Associate

Panera Bread
11.2019 - 03.2020
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared salads, soups and sandwiches for customers.

Life Guard

Williamsburg On The Lake Valparaiso Apartments
04.2019 - 08.2019
  • Monitored safety of guests in and around swimming pool.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.

Education

Entreprenurial Studies

Indiana Institute of Technology
Fort Wayne, IN
12.2024

Skills

  • Team Leadership Expertise
  • Business Operations Knowledge
  • Data Analysis
  • Computer Literacy
  • Attention to Detail
  • Customer Relationship Management
  • Strong Written and Communication Skills
  • Ability to Multitask
  • Proficient Data Entry

Timeline

Assistant General Manager

Dunkin' Donuts
05.2022 - Current

Barista

Dunkin' Donuts
06.2021 - 01.2022

Production Associate

Panera Bread
11.2019 - 03.2020

Life Guard

Williamsburg On The Lake Valparaiso Apartments
04.2019 - 08.2019

Entreprenurial Studies

Indiana Institute of Technology
McKenna Palmer