McKenna Paulsen
Council Bluffs,IA
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of problem-solving and communication. Motivated to learn, grow, and excel in the service industry.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Olive Garden Restaurant
Westminster, CO
05.2024 - 07.2025
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
Barista
Scooter's Coffeehouse
Council Bluffs/Broomfield, IA/CO
04.2018 - 05.2024
- Developed the ability to remember multiple customers' drink orders at a time.
- Made product recommendations based on a thorough understanding of each customer's needs.
- Served over 160 customers in an hour, in a timely manner.
- Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods.
- With quick, efficient service, I was able to keep the line and crowd under control.
Dinning Room Assistant
360 Steakhouse
Council Bluffs, IA
04.2019 - 10.2021
- I kept a close eye on customers so that I could quickly spot guests who were leaving and clear tables for future guests.
- Placed a high value on punctuality, and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Provided attentive service and assessed guests' needs ahead of time.
- Assisted cashiers with customer payments and other documents.
Education
Some College (No Degree) -
Iowa Western Community College
Council Bluffs, IASkills
- Communication skills
- Customer service
- Problem solving
- Team building
- Organization
- Multitasking
Timeline
Server/Bartender
Olive Garden Restaurant
05.2024 - 07.2025
Dinning Room Assistant
360 Steakhouse
04.2019 - 10.2021
Barista
Scooter's Coffeehouse
04.2018 - 05.2024
Some College (No Degree) -
Iowa Western Community College