MCKENNA PAYNE
Boston,MA
Summary
Detail-oriented administrative and customer service professional with experience supporting calendars, meetings, client communication, and day-to-day office operations in fast-paced environments. Brings a calm, organized approach to resolving issues, coordinating schedules, and maintaining strong relationships while supporting efficient, professional service.
Overview
7
7
years of professional experience
Work History
Sales Associate / Hospitality Professional
North Italia
Denver, Colorado
10.2024 - 10.2026
- Provided attentive, professional service in high-volume Italian dining environment, enhancing customer satisfaction
- Facilitated effective client communication, resolved conflicts, and addressed problems under pressure, ensuring seamless service
- Trained new hires on menu knowledge and service etiquette, contributing to consistent service standards
Leasing Professional
AMLI
Denver, Colorado
05.2024 - 12.2024
- Ranked Top Leasing Agent for two consecutive quarters, outperforming peers across all properties
- Exceeded monthly leasing goals, receiving recognition for enhancing occupancy rates through targeted marketing initiatives
- Utilized sales and marketing strategies to maintain high occupancy rates across properties
- Addressed resident concerns and ensured satisfaction to foster strong relationships
Administrative Assistant / Office Manager
Clarity Project Management
Denver, Colorado
02.2020 - 05.2024
- Delivered comprehensive administrative support for boutique high-finish carpentry company, facilitating seamless day-to-day operations in fast-paced, detail-oriented environment
- Coordinated calendars, scheduled meetings, and aligned project timelines among clients, contractors, and internal teams
- Acted as primary point of contact for client inquiries, ensuring timely, professional communication and enhancing high-end client experience.
Education
Bachelor of Arts - Global and Intercultural Communication
University of Colorado Denver
Denver, COSkills
- Guest service management
- Customer relations and engagement
- Lead generation strategies
- Sales reporting and analysis
- CRM software proficiency
- Social media management
- Database management for leads
- Calendar and time management
- Google Workspace and Microsoft Office
- Networking in hospitality
Accomplishments
- The National Society of Leadership and Success - CU Denver
- Recognized as the top-performing leasing professional for two consecutive quarters
Timeline
Sales Associate / Hospitality Professional
North Italia
10.2024 - 10.2026
Leasing Professional
AMLI
05.2024 - 12.2024
Administrative Assistant / Office Manager
Clarity Project Management
02.2020 - 05.2024
Bachelor of Arts - Global and Intercultural Communication
University of Colorado Denver