Saniya Palia
Westford,MA
Summary
Driven and dynamic professional with a proven track record in customer service and sales, honed at AMERICAN EAGLE OUTFITTERS INC. Expert in leveraging critical thinking and interpersonal skills to exceed customer expectations and drive business success. Demonstrates exceptional leadership and communication abilities, contributing to significant team achievements and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Associate
AMERICAN EAGLE OUTFITTERS INC.
, United States
05.2023 - 09.2023
- Company Overview: assisting customers, answering inquiries, facilitating product sales in retail environments
- Provide excellent customer service while maintaining a tidy and organized sales area
- Assisting customers, answering inquiries, facilitating product sales in retail environments
Hostess
Bamboo Fine Asian Cuisine
, United States
03.2021 - 04.2022
- Working as a hostess in a restaurant
- Welcoming customers and guiding them to their seats
- Managing reservations to maintain a smooth flow
- Assisting the serving staff
- Taking online and over-the-phone orders
- Helping with various tasks as needed
Education
Bachelor of Business Administration - BBA Cumulative GPA: 2.8 - Human Resources Management/Personnel Administration, General
Indiana University Bloomington
08.2026
Degree and Field of Study -
Clark University
12.2023
Skills
- Critical Thinking
- Entrepreneurship
- Online Marketing
- Social Entrepreneurship
- Sales
- Guest Service Management
- Presentation Skills
- Teamwork
- Working with Children
- Tablets
- Interpersonal Skills
- Receptionist Duties
- Concierge Services
- Phone Etiquette
- Customer Service
- Customer Experience
- Problem Solving
- Communication
- Oral Communication
- Organization Skills
- Advertising
- Hindi
- Leadership
- Public Speaking
Accomplishments
- Enhanced Customer Experience, Increased customer satisfaction scores by 15%, achieved through top-notch service and problem resolution.
- Optimized Seating Process, Achieved 95% reservation accuracy at restaurant, streamlining customer seating process for efficiency.
- Increased Retail Sales, Boosted sales revenue by 20% in three months through effective sales strategies and customer engagement.
- Artistic Pottery Production, Generated 100 pottery pieces in project, showcasing creativity and unique artistic designs.
Projects
Clay Works, 2022, Wheel thrown pottery pieces.
Timeline
Sales Associate
AMERICAN EAGLE OUTFITTERS INC.
05.2023 - 09.2023
Hostess
Bamboo Fine Asian Cuisine
03.2021 - 04.2022
Bachelor of Business Administration - BBA Cumulative GPA: 2.8 - Human Resources Management/Personnel Administration, General
Indiana University Bloomington
Degree and Field of Study -
Clark University
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