McKenna Pierce
Pittsburgh,PA
Summary
Proven achiever in customer satisfaction, I enhanced guest experiences at Sam's Club with my energetic approach and adept handling of inquiries, boosting atmosphere quality. At At Home Decor Superstore, my initiative in customer service significantly cut wait times. Skilled in technology and guest relations, I excel in fast-paced environments, always prioritizing client happiness and efficient problem resolution.
Overview
2
2
years of professional experience
Work History
Greeter
Sam's Club
03.2024 - 08.2024
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Fielded customer complaints and notified managers.
- Answered customer questions and pointed individuals in right directions.
Customer Service Associate
At Home Decor Superstore
04.2022 - 03.2024
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased revenue by cross-selling and upselling products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
PA Cyber
Pittsburgh, PA06.2024
Skills
- Guest Relations
- Computer
- Phones
- Technology
Timeline
Greeter
Sam's Club
03.2024 - 08.2024
Customer Service Associate
At Home Decor Superstore
04.2022 - 03.2024
High School Diploma -
PA Cyber