McKenna Smith
Brooklyn
Summary
Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Overview
8
8
years of professional experience
Work History
Front Desk Manager/ After School Teacher
YMCA
05.2022 - 05.2025
- Managed front-facing operations and member data for a high-volume community center, ensuring 100% compliance with privacy and safety protocols. On boarded new members using specialized CRM software, maintaining meticulous records and ensuring accurate financial documentation. Facilitated age-appropriate educational programming for diverse groups, ensuring high levels of engagement for ages K-5.
Store Clerk
Aldi Supermarket
01.2021 - 08.2021
- Demonstrated a high level of autonomy and resourcefulness, managing complex store operations as part of a lean, high-output team. Ability to prioritize and change tasks as needed. Optimized workflow to meet rigorous hourly productivity quotas, consistently exceeding company benchmarks for speed and accuracy.
Lobby Ambassador
The Ritz-Carlton, St. Louis
10.2019 - 08.2020
- Warmly greeting guests as they arrive, setting a welcoming tone, and embodying the signature 'Gold Standards' of The Ritz-Carlton service. Assisting guests with luggage, transportation, dining reservations, and seamless navigation between hotel amenities (restaurants, lounges, and front desk). Providing curated information about property amenities and the surrounding area, including attractions, activities, and special events. Personalized Care: Anticipating guest needs and responding to special requests (e.g., fulfilling unique preferences or running errands) to create memorable, tailored stays.
Store Clerk
QuikTrip
05.2017 - 08.2020
- Expedited high-volume transactions in a fast-paced environment, maintaining a 95%+ 'Mystery Shop' rating for speed and customer engagement. Managed inventory replenishment. Merchandised high-traffic displays to maximize visual appeal and sales.
Education
Bachelor of Arts - French, minor in Architecture
University of Wisconsin- Milwaukee
Milwaukee, WI12-2025
High School Diploma -
Hazelwood West High School
Hazelwood05-2017
Skills
- Adobe Creative Suite
- Office 365
- Google Suite
- Rhino 3D
- Customer service
- Check-in and Check-out procedures
- Problem-solving
- Conflict management
- Leadership qualities
- Oral and written communications
- Inventory oversight
- Time management
- Delegating work assignments
- Event coordination
Languages
French
Professional Working
English
Native or Bilingual
Spanish
Elementary
Honors & Awards
Rotary Youth Leadership Award (RYLA)
Timeline
Front Desk Manager/ After School Teacher
YMCA
05.2022 - 05.2025
Store Clerk
Aldi Supermarket
01.2021 - 08.2021
Lobby Ambassador
The Ritz-Carlton, St. Louis
10.2019 - 08.2020
Store Clerk
QuikTrip
05.2017 - 08.2020
Bachelor of Arts - French, minor in Architecture
University of Wisconsin- Milwaukee
High School Diploma -
Hazelwood West High School