MCKENNA SNYDER
Rochester Hills,MI
Summary
Dedicated professional with proven performance in management, leadership, and communication. Detail-orientated in problem-solving and planning. Seeking to leverage my education and apply my interpersonal skills to make an immediate contribution to your organization.
Overview
8
8
years of professional experience
Work History
Billing & Technical Customer Service Advisor
Conduent
Remote
01.2024 - Current
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Office Manager
Medallion Management Inc.
Adrian, MI
10.2016 - 01.2024
- Operate property within budgeted income and expense guidelines
- Meet benchmarks for occupancy, rent collections and timely compliance paperwork
- Investigate and resolve complaints, disturbances, and violations
- Verify continuous compliance with state and federal regulations and managed relevant document retention
- Implement marketing strategy to meet predetermined vacancy standards
- Coordinate tenant move-in and out process and orientated new tenants to property and policies
- Prepare purchase orders and routed to property manager for approval
- Deliver quality customer service to staff and ~180 residents
- Perform administrative responsibilities including leveraging multi-line phone system to answer/transfer calls to staff members (~40 calls/ day).
Education
Associate in Applied Science in Business Administration -
JACKSON COLLEGE
JACKSON, MI08.2022
Skills
- Proficient in software systems including the Microsoft office suite and property management software
- Specialized building manager skills in disturbance handling, vacancy marketing, fair housing mandates, etc
- Excellent teamwork, communication, and organizational skills
- Prided in a history of great customer service as it relates to external and internal customers
Timeline
Billing & Technical Customer Service Advisor
Conduent
01.2024 - Current
Office Manager
Medallion Management Inc.
10.2016 - 01.2024
Associate in Applied Science in Business Administration -
JACKSON COLLEGE