Mckenna Wadley
American Fork,UT
Summary
Attentive Customer Service Representative with five years of achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Has a Bachelors degree in Psychology and pursuing a career in mental health.
Overview
5
5
years of professional experience
Work History
Customer Service
The Home Depot
05.2022 - Current
- Greeted customers warmly to provide exceptional customer service.
- Collaborated with customer service team to achieve seamless customer experience.
- Developed customer service processes to improve customer satisfaction.
- Maintained strong customer relations and effective customer service standards.
- Maintained friendly and enthusiastic attitude with focus on delivering quality customer service.
Internship Student
Cache Ketamine and Mental Health
08.2023 - 11.2023
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
Barista
Utah State University Dining Services
08.2021 - 05.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Baker/Guest Service Representative
Nothing Bundt Cakes
06.2019 - 08.2021
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Psychology
Utah State University
Logan, UT08.2024
Skills
- Customer Service
- Self Motivation
- Effective Communication
- Written Communication
- Multitasking Abilities
- Time management abilities
- Microsoft PowerPoint, Excel, and Word
- Point of Sale Software
- Mental Health Advocacy
Timeline
Internship Student
Cache Ketamine and Mental Health
08.2023 - 11.2023
Customer Service
The Home Depot
05.2022 - Current
Barista
Utah State University Dining Services
08.2021 - 05.2022
Baker/Guest Service Representative
Nothing Bundt Cakes
06.2019 - 08.2021
Bachelor of Science - Psychology
Utah State University