McKenna West
Appleton
Summary
With over 8 years of experience, dedicated and customer-focused professional excelling in providing exceptional support in fast-paced environments. Expertise lies in resolving customer inquiries, managing complaints, and fostering positive relationships to enhance overall customer satisfaction. Highly proficient in utilizing various CRM software and communication tools to streamline processes and improve service delivery. Passionate about delivering high-quality support, committed to exceeding customer expectations at every opportunity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
One Community Health
07.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Certified Nursing Assistant
OREGON VETERAN'S HOME
02.2021 - 02.2023
- Treated residents, family members, visitors and team members with dignity and respect
- Documented pertinent information in resident record on daily basis
- Ambulated and transferred residents, utilizing appropriate assistive devices and body mechanics
- Communicated timely reports of resident status changes concisely and effectively
- Identified and recorded signs and symptoms of physical and mental conditions
- Took vital signs including, pulse and blood pressure
- Bathed, feed, dressed and cared for physical and psychosocial needs of interned patients
Customer Service Representative
FIX AUTO THE DALLES
07.2018 - 01.2021
- Received and resolved, within established guidelines, customer questions and concerns
- Greeted, assisted and solicited individuals entering office and calling by phone
- Provided fast and friendly customer service experience every visit
- Utilized standard technology such as telephone, e-mail and web browser
- Maintained excellent communication with external and internal customers as well as interline companies
- Provided excellent customer service that exceeded customers' expectations
Barista
DUTCH BROS COFFEE
01.2018 - 07.2018
- Maintained cleanliness, sanitation, organization and food handling techniques
- Anticipated guest needs by constantly evaluating environment and guests for cues
- Maintained highest quality, consistent product standards
- Followed standards for merchandising, stocking, rotating and storing all products
- Greeted guests in friendly, upbeat and positive manner using guest's name when possible
Education
SOWIB
Nursing
Columbia Gorge Community College
The Dalles, ORMt. Hood Community College
Gresham, ORSkills
- Customer Service
- Communication
- Documentation
- Patient Care
- Problem Resolution
- Technology Utilization
- Organization
- Attention to Detail
- Interpersonal Skills
Certification
- Customer Service
- Direct Patient Care
- Personal Hygiene
- Certified Nursing Assistant
- BLS
Timeline
Certified Medical Assistant
One Community Health
07.2021 - Current
Certified Nursing Assistant
OREGON VETERAN'S HOME
02.2021 - 02.2023
Customer Service Representative
FIX AUTO THE DALLES
07.2018 - 01.2021
Barista
DUTCH BROS COFFEE
01.2018 - 07.2018
SOWIB
Nursing
Columbia Gorge Community College
Mt. Hood Community College