McKenna Whitten
DESMOINES,IA
Summary
Dedicated and reliable leader in swift and accurate customer service and satisfaction. Team-oriented and organized contributor to fast-paced, public-facing work environment.
Overview
1
1
year of professional experience
Work History
Grounds Crew Member
Paws & Pints
DESMOINES, IA
01.2026 - Current
- Ensured cleanliness of outdoor areas at pet-friendly establishments to enhance guest experience.
- Collaborated with team members to ensure a welcoming environment for guests.
- Watched over dogs and their behavior to stop any possible scuffles or fights.
- Created a welcoming environment for new customers to feel comfortable and safe.
- Provided information about grounds facilities to pet owners, fostering positive engagement.
- Supported waste management efforts by properly disposing of trash and recycling.
- Participated in training sessions to learn safety practices and equipment usage.
- Communicated with supervisors about any issues or concerns that arose during work hours.
Server
Paws & Pints
Des Moines, IA
08.2025 - 12.2025
- Served food and beverages efficiently to patrons.
- Provided excellent customer service in a fast-paced environment.
- Greeted customers, answered questions, and recommended specials, enhancing guest experience and driving sales.
- Welcomed guests at the entrance with a friendly smile.and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Informed customers of daily specials and signature menu items.
- Stayed informed about daily specials, new menu items, promotions.
- Checked identification to verify age eligibility for alcohol purchases.
- Communicated with kitchen staff regarding customer allergies or special requests, ensuring food safety and personalized service.
- Collaborated with kitchen staff to ensure timely order delivery.
- Addressed complaints to kitchen staff and served replacement items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained cleanliness of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Restocked service areas with necessary supplies during slower periods.with supplies during slow periods.
- Followed healthy safety guidelines when preparing and serving food products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials, enhancing guest experience and driving sales.
- Operated POS terminals to input orders, split bills, and calculate totals.
Concessions Worker
Little League Baseball Inc.
Des Moines, IA
05.2025 - 06.2025
- Prepared and served snacks and beverages to attendees during events.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Provided excellent customer service to all patrons in a timely manner.
- Assisted customers with menu selections and answered inquiries promptly.
- Collaborated with team members to ensure smooth service during busy periods.
- Communicated effectively with co-workers in order to ensure smooth operation of concession stand activities.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Resolved customer complaints in a professional manner.
- Followed company procedures for opening and closing concession stands.
- Stocked concession stands with supplies and food items.
- Restocked merchandise regularly to ensure availability for customers.
- Stocked inventory and organized supplies for easy access during events.
- Assisted customers in selecting items, taking orders, and providing recommendations.
- Maintained cleanliness of concession stands and surrounding areas.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Followed established restaurant practices and procedures, delivering food that met quality standards.
- Delegated tasks to other concession team members and prioritized duties to meet deadlines.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Operated cash registers to process payments from customers.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Operated cash registers to process payments from customers.
Education
Carlisle High School
Des Moines, IA09-2026
Skills
- Food handling procedures
- Point of sale operation
- Customer service
- Time management
- Team collaboration
- Effective communication
- Stress tolerance
- Reliability and punctuality
- Learns quickly
Timeline
Grounds Crew Member
Paws & Pints
01.2026 - Current
Server
Paws & Pints
08.2025 - 12.2025
Concessions Worker
Little League Baseball Inc.
05.2025 - 06.2025
Carlisle High School