McKenna Wilson
Starkville,MS
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Representative
Farmers Insurance- Tracy Ellis Agency
06.2023 - Current
- Explains and sells various insurance policies and products to potential and existing customers.
- Follows up with leads to create relationships with potential customers.
- Effectively collects client information.
- Professionally communicates with mortgagees and attorney offices regarding policies.
- Responded to customer calls swiftly to resolve issues and answer questions.
Patient Service Representative
Livanta LLC
12.2022 - 05.2023
- Ensured that Medicare beneficiaries are informed, updated, and assisted when necessary.
- Entered data into software applications timely and accurately.
- Participated in the continuous improvement process to identify quality issues and recommends solutions.
- Developed and maintained positive relationships with internal and external customers.
- Acted as a neutral liaison for beneficiaries, their families, or their representatives.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Insurance Representative
Brian McCaskill State Farm
06.2022 - 11.2022
- Explained various insurance policies and products to potential and existing customers
- Supported customers in insurance application completion while liaising between company and client.
- Took phone calls for questions and payments
- Helped customers determine their insurance needs.
- Completed office tasks such as weekly deposits.
Sales Associate
Montgomery Jewelry
06.2020 - 11.2020
- Showed jewelry to customers and helped with purchasing decisions.
- Checked out customers and took phone calls.
- Expanded knowledge of jewels and different metals.
- Took photos for social media accounts.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
SoCo Apparel
08.2019 - 12.2019
- Assisted customers by finding needed items and checking inventory for items at other locations
- Reliably completed varied store upkeep tasks
- Maintained order of shelves and items.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Business Administration -
Northwest Community College
Southaven, MississippiAssociate of Business Administration -
Itawamba Community College
Fulton, MississippiBachelor of Business Administration - RMI, Business Law, And Marketing
Mississippi State University
Starkville, Mississippi05.2022
Skills
- Microsoft 365
- Demographics Information
- Reminder Calls
- Payment Collection
- CRM Software
- MXIE Phone Software
- Strong Communication and Human Skills
- Client Needs Analysis
- Critical Thinking
- Quotes and Sales
Certification
- Licensed Insurance Agent
Timeline
Insurance Representative
Farmers Insurance- Tracy Ellis Agency
06.2023 - Current
Patient Service Representative
Livanta LLC
12.2022 - 05.2023
Insurance Representative
Brian McCaskill State Farm
06.2022 - 11.2022
Sales Associate
Montgomery Jewelry
06.2020 - 11.2020
Sales Associate
SoCo Apparel
08.2019 - 12.2019
Associate of Business Administration -
Northwest Community College
Associate of Business Administration -
Itawamba Community College
Bachelor of Business Administration - RMI, Business Law, And Marketing
Mississippi State University
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