Payton Miller

• Reviewed clients' policies and recommended product additions or revisions to reflect changing needs.
• Prospected for new business by obtaining client referrals, making cold calls and engaging in business-building strategies.
• Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
• Quoted current and prospective clients with several insurance companies and presented proposals.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Modified, updated and processed existing policies. Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Collected premiums on or before effective date of coverage.
• Educated clients on insurance policies and procedures.

• Scheduling practices, Create practice plans, Instruct players
• Booking/Scheduling tournaments and Money Management.
• Defined company roles and responsibilities to establish and enhance processes.
• Prepared annual budgets with controls to prevent overages

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Accomplished multiple tasks within established timeframes.

Studied general education while playing volleyball

General education and graduated with honors