MCKENSI REEVES
Kinder,LA
Summary
Dedicated serves with a combined four years of experience combining management and customer service expertise. Looking for a position in a fast growth company. Accomplished and energetic with a solid history of achievement. Motivated leader with strong organizational and prioritization abilities. Goal-oriented, dedicated to high levels of customer satisfaction and meeting aggressive business goals.
Overview
10
10
years of professional experience
Work History
Child Care Services
Self-employed
01.2021 - Current
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Encouraged children's emotional and social development.
- Provided support and guidance to children in conflict resolution.
- Responded to inquiries from parents and guardians.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Assisted in potty training and toilet hygiene.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Residential House Cleaner
Self-employed
01.2022 - Current
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Provided excellent house cleaning and maid services to clients.
- Adhered to professional house cleaning checklist.
- Exceeded client expectations to garner future services.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Sanitized apartments after move-out or prior to move-in.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collected payment for services rendered and provided client with billing receipts.
- Self-motivated.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
Office Receptionist (Temporary for Tax Season)
Best Tax Systems
01.2021 - 05.2021
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Conducted research to assist with routine tasks and special projects.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Serving up to 25 customers daily.
- Managed over 50 calls daily.
Cook
Crawfish Shack
05.2020 - 11.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Managed in excess of 100 orders per shift.
Bartender
Club Ignition
05.2018 - 10.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Ejected unruly patrons from premises.
- Called police to report criminal acts.
- Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Examined doors, windows and gates to verify security.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Managed from 25-100 customers per weekend.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Lead Cashier
The Crawfish Shack, Drive Thru
05.2017 - 05.2019
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Mentored new team members on sales software system operation.
Line Technician /Autism Behavioral Therapist
Pelican ABA
11.2016 - 12.2018
- Implemented prescribed behavioral skills training to reduce problem behavior.
- Maintained clean, safe and organized work environment to facilitate therapeutic treatment.
- Trained parents and caregivers to support client treatment and behavior reduction protocols.
- Collaborated with treatment team and stakeholders to optimize client care by gathering information, tools and resources.
- Identified, recorded and enlisted data for prescribed personal hygiene training regimen.
- Exercised confidentiality to protect client diagnosis and treatment in compliance with HIPAA standards and regulations.
- Observed client behavior and collected, documented and summarized data to formulate treatment plans.
- Handled clients safely and appropriately to minimize risk of physical injury.
- Attended training to acquire and maintain technical knowledge.
- Conducted behavior reduction assessments and skills acquisition and develop client materials.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Provided crisis intervention to support clients during times of urgent need.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Managed patient activities.
- Controlled patient having melt downs to keep them from hurting themselves or others.
Food and Beverage Server
Olive Garden Restaurant
06.2016 - 11.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Certified Nursing Assistant
Oakdale Community Hospital
06.2015 - 06.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of 5 patients + residents under long-term care.
Food and Beverage Server
Roy, Catfish Hut
01.2014 - 06.2015
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
- Examine trays to ensure that contain required items.
- Place food servings on plates or trays according to orders or instructions.
- Load trays with accessories such as eating utensils, napkins, or condiments.
- Record amounts and types of special food items served to customers and increased sales by 5%.
- Determine where patients or patrons would like to eat their meals and help them get situated.
- Total checks, present them to customers, and accept payment for services.
- Prepare checks that itemize and total meal costs and sales taxes.
- Clean tables or counters after patrons have finished dining
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Education
High School Diploma -
Oberlin High School
Oberlin, LA05.2015
Certification - Certified Nursing Assistant
Sowela Technical Community College
Oakdale, LA04.2015
Skills
- Stamina and Endurance
- Safe Serving Knowledge
- Food Preparation and Safety
- Billing and Payment Processing
- POS Transactions
- Effective Customer Communication
- Digital File Transmission
- Organization Skills
- Data Imports
- Manage Files
- Administrative and Clerical Support
- Office Supply Inventory Control
- Bookkeeping Support
- Crowd Management
- Critical Thinking
- De-Escalation Techniques
- Intruder Response and Removal
- Pat-Down Searches
- Identity Verification
- Supervision and Management
Timeline
Residential House Cleaner
Self-employed
01.2022 - Current
Child Care Services
Self-employed
01.2021 - Current
Office Receptionist (Temporary for Tax Season)
Best Tax Systems
01.2021 - 05.2021
Cook
Crawfish Shack
05.2020 - 11.2020
Bartender
Club Ignition
05.2018 - 10.2018
Lead Cashier
The Crawfish Shack, Drive Thru
05.2017 - 05.2019
Line Technician /Autism Behavioral Therapist
Pelican ABA
11.2016 - 12.2018
Food and Beverage Server
Olive Garden Restaurant
06.2016 - 11.2016
Certified Nursing Assistant
Oakdale Community Hospital
06.2015 - 06.2016
Food and Beverage Server
Roy, Catfish Hut
01.2014 - 06.2015
High School Diploma -
Oberlin High School
Certification - Certified Nursing Assistant
Sowela Technical Community College
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