McKensie Dorsey
Orlando
Summary
Dedicated professional with experience at Walt Disney World Resort, excelling in customer service and team collaboration. Proven leadership in ensuring safety and enhancing guest experiences. Skilled in group facilitation and effective communication, committed to fostering positive environments and achieving operational excellence. Passionate about making a difference in every role.
Overview
6
6
years of professional experience
Work History
Intern
Total Life Counseling
Orlando
02.2025 - Current
- Observed individual counseling to understand therapeutic techniques.
- Assisted in facilitating group therapy sessions.
- Collaborated in creating informative materials for mental wellness.
- Completed a range of administrative and program-related tasks to aid daily clinical operations.
Attractions Cast Member
Walt Disney World Resort
Orlando
08.2024 - Current
- Delivered exceptional customer service experiences through positive interactions with guests.
- Identified potential hazards within the attractions and reported them promptly to management.
- Monitored ride operations from control booth or other designated area as required per attraction guidelines.
- Ensured safety of all guest by monitoring ride queues, enforcing rules, and providing assistance when needed.
- Reported any accidents or incidents occurring in the attraction areas immediately to management.
Area Supervisor
Dorney Park & Wildwater Kingdom
Allentown
07.2023 - 09.2023
- Accepting responsibility for associates and team leads in my area
- Ensuring the safe operation of rides in my area
- Ensuring breaks are completed in a timely manner
- Contributing to the cleanliness of the park
Ride Operator/Team Lead
Dorney Park & Wildwater Kingdom
Allentown
07.2020 - 07.2023
- Operating rides in accordance to Dorney Park and IROC policies
- Ensuring the safety of guests and fellow associates while operating rides
- Interacting with guests in a positive and cheerful manner
- Contributing to cleanliness of the park
Lifeguard and Swim Instructor
Easton YMCA
Easton
04.2019 - 03.2022
- Working with participants of all ages to improve swimming ability
- Planning age-appropriate class activities
- Maintaining surveillance of pool while on-duty
- Ensuring safety of patrons in and around the pool
- Responding to emergencies in the aquatics area and throughout the building
Education
Bachelors of Science Degree - Psychology - Clinical Track
University of Central Florida
Orlando, FL05.2026
High School Diploma -
Easton Area High School
Easton, PA06.2022
Skills
- Team collaboration
- Customer Service
- Leadership
- Patience
- Group facilitation
- Verbal and written communication
Timeline
Intern
Total Life Counseling
02.2025 - Current
Attractions Cast Member
Walt Disney World Resort
08.2024 - Current
Area Supervisor
Dorney Park & Wildwater Kingdom
07.2023 - 09.2023
Ride Operator/Team Lead
Dorney Park & Wildwater Kingdom
07.2020 - 07.2023
Lifeguard and Swim Instructor
Easton YMCA
04.2019 - 03.2022
Bachelors of Science Degree - Psychology - Clinical Track
University of Central Florida
High School Diploma -
Easton Area High School
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