McKenzee Batman
Vancouver,WA
Summary
My main goals within a work place are to obtain work experience with a company that offers potential for personal growth, as well as bettering the lives of others.
Overview
9
9
years of professional experience
Work History
Talent Development Specialist
Equus
Vancouver, WA
02.2023 - 01.2024
- Customer service based.
- Developed individualized care plans with input from clients and their families.
- Working with the public for state approved assistance and determining eligibility for detailed state programs.
- Provided case management services including intake, assessment, low income based services, advocacy, referral and monitoring of customers.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Maintained up-to-date case records with case activity status.
Corporate Research Analyst
ZoomInfo
Vancouver, WA
01.2017 - 01.2019
- Used findings from research and data to make recommendations for business.
- Identified new sources of data that could be used for market intelligence gathering.
- Analyzed and synthesized research results to present findings to leadership team.
- Prepared regulatory documentation and presentations and highlighted findings to support project leads.
Customer Service Agent
SeaPort Airlines
Portland, OR
01.2016 - 01.2017
- Assisted with customer inquiries regarding flight information, baggage policies, and seating arrangements.
- Monitored flight departures and arrivals times and updated customers accordingly.
- Communicated effectively with team members throughout shift changes.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Ensured compliance with airline regulations and procedures related to ticketing, check-in, boarding, and disembarkation of passengers.
- Processed tickets and checked passengers in for their flights.
- Verified passenger identification documents prior to boarding flights.
Cabin Service Agent
Airport Terminal Services Inc
Portland, OR
01.2015 - 12.2016
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Emptied trash cans and replaced liners.
- Stocked restrooms with paper products and soap dispensers.
- Followed established health codes while performing duties.
- Time management skills.
- Drive airline approved trucks around terminals.
Education
High School Diploma -
Mountain View High School
Vancouver, WA06-2013
Skills
- Organizational Development
- Self Motivation
- Excellent Communication
- Fast Learner
- Adaptive Learning
- Critical Thinking
- Customer Service Oriented
Timeline
Talent Development Specialist
Equus
02.2023 - 01.2024
Corporate Research Analyst
ZoomInfo
01.2017 - 01.2019
Customer Service Agent
SeaPort Airlines
01.2016 - 01.2017
Cabin Service Agent
Airport Terminal Services Inc
01.2015 - 12.2016
High School Diploma -
Mountain View High School
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