Mc Kenzee Doles
Haledon,NJ
Summary
Highly Motivated professional seeking an opportunity to apply my work experience in the Administrative and/or Customer Service field where I can enhance my interpersonal, organizational and customer service skills.
Overview
4
4
years of professional experience
Work History
Food Service Representative
Chilton Medical Center
01.2024 - Current
- Delivered patient meal trays promptly, ensuring adherence to dietary restrictions and preferences
- Stocked hospital floors with essential supplies and equipment to support patient care
- Assembled and organized meal trays for patients
- Monitored temperature logs for food and supply storage to ensure compliance with health standards
- Assisted with patient orders and communicated effectively with nursing staff to meet patient needs
Team Member/ Team Trainer
Whole Foods Market
02.2022 - 12.2023
- Assisted with periodic inventory checks to maintain accurate stock levels
- Participated in Team Trainer meetings to enhance departmental efficiency
- Answered phones and pages promptly and courteously
- Monitored product quality and freshness, ensuring proper rotation and compliance with standards
- Trained team members on customer service protocols, new products, and departmental organization
Retail Sales Associate
Buy Buy Baby
08.2021 - 11.2021
- Met sales and productivity goals each month
- Involved in sales, cashiering, merchandising and day-to-day operations
- Engaged customers to determine their needs and direct them to the appropriate merchandise
- Resolved customer complaints/issues and escalated issues as necessary to Team Manager
Customer Service Associate
HomeGoods
11.2020 - 04.2021
- Resolved both general and complex customer complaints to enhance customer satisfaction
- Processed returns and communicated return policies clearly to customers
- Prepared and accurately processed merchandise for display on the sales floor
- Adhered to company procedures and standards for transactions and returns
- Maintained organizational, cleanliness, and recovery standards throughout the sales area
- Engaged customers, provided support, and created a positive shopping environment
Education
Bachelor of Administrative Studies - Medical Humanities
Montclair State University
09.2021
Skills
- Attention to detail
- Effective Communicator
- Adaptable to new environments
- Analytical Thinker
- Excellent Customer Service
- Conflict Resolution
- Team Player/Leader
- Empathetic/Patience
- Effective Listener
- Optimistic
- Flexible
- Multi-tasker
Timeline
Food Service Representative
Chilton Medical Center
01.2024 - Current
Team Member/ Team Trainer
Whole Foods Market
02.2022 - 12.2023
Retail Sales Associate
Buy Buy Baby
08.2021 - 11.2021
Customer Service Associate
HomeGoods
11.2020 - 04.2021
Bachelor of Administrative Studies - Medical Humanities
Montclair State University
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