McKenzi DeFere
Brussels,United States
Summary
Dynamic and adaptable professional with a proven track record at The Painted Pelican, excelling in customer service and leadership. Skilled in POS operation and adept at fostering positive guest relations, I significantly enhanced dining experiences. Leveraging strong communication and problem-solving abilities, I consistently met high-volume dining demands, ensuring customer satisfaction and team efficiency.
Overview
10
10
years of professional experience
Work History
Waitress/FOH Manager
The Painted Pelican
Luxemburg, WI
06.2024 - Current
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Monitored employee performance to ensure compliance with company standards.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
Barista
The Painted Pelican
Luxemburg, WI
06.2024 - Current
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed cash register and processed transactions with accuracy and integrity.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
DAYCARE ATTENDANT
RED RIVER K9 DOG DAYCARE & BOARDING
LUXEMBURG, WI
08.2023 - 12.2023
- Interact with dogs in play area using appropriate toys and tools to ensure safe levels of play and minimizing stress levels of all the dogs in the play area.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Prepared food to meet needs of animals under care with appropriate meals.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Maintained clean and orderly play yards, kennels and cages.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
ASSISTANT MANAGER
DOLLAR GENERAL
BRUSSELS, WI
01.2022 - 04.2022
- Assist the store manager with inventory management, supply restocking, cash handling and assisting customers.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Organized schedules, workflows and shift coverage to meet expected business demands.
HOSTING AND SERVING
SONNY'S PIZZERIA
STURGEON BAY, WI
02.2015 - 01.2022
- Take calls, Take care of pick-up orders, seat people, roll silverware, keep up of the salad bar, and sweep the restaurant after close
- Serve customers that come in, side work that includes restocking 'to go' containers, salad bar, vacuuming, wiping down soda machines and cleaning them, taking down the salad bar and restocking it at the end of the night, and taking out garbage.
VETERINARY ASSISTANT
ANIMAL CLINIC OF STURGEON BAY
STURGEON BAY, WI
09.2018 - 08.2020
- Monitored post-surgical pet care and administered medication under vet direction.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Communicated with veterinarians and staff members to maintain patient flow.
- Assisted veterinarians in examining animals.
- Released patients to owners with care directions from veterinary staff.
- Trained new veterinary staff on office procedures and requirements.
- Operated radiographic equipment.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Cleaned and maintained kennels, holding areas and surgical rooms.
LOGISTICS TECHNICIAN
DOOR COUNTY MEDICAL CENTER
STURGEON BAY, WI
11.2019 - 02.2020
- Make sure mail reaches appropriate department, Maintain inventory control records, Properly catalog and store items, Performing a variety of warehouse duties, Inventory control, Shipping and receiving, Safety and compliance.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Checked items into computer system, printed labels and directed to storage locations.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
Education
High School Graduate -
Southern Door High School
Brussels, WI05-2018
20 Credits - So Far -
Northeast Wisconsin Technical College
Green Bay, WISkills
- Communication
- Problem Solving
- Adaptability
- Attention to Detail
- Organized
- Interpersonal Skills
- Google Drive Skills
- Customer Relations
- Task Delegation
- Retail Operations
- Workload Management
- Policy Enforcement
- Team Collaboration
- Serving expertise
- Customer Service
- Liquor, wine, and food service
- POS operation
Timeline
Waitress/FOH Manager
The Painted Pelican
06.2024 - Current
Barista
The Painted Pelican
06.2024 - Current
DAYCARE ATTENDANT
RED RIVER K9 DOG DAYCARE & BOARDING
08.2023 - 12.2023
ASSISTANT MANAGER
DOLLAR GENERAL
01.2022 - 04.2022
LOGISTICS TECHNICIAN
DOOR COUNTY MEDICAL CENTER
11.2019 - 02.2020
VETERINARY ASSISTANT
ANIMAL CLINIC OF STURGEON BAY
09.2018 - 08.2020
HOSTING AND SERVING
SONNY'S PIZZERIA
02.2015 - 01.2022
High School Graduate -
Southern Door High School
20 Credits - So Far -
Northeast Wisconsin Technical College
Similar Profiles
Ava KummersAva Kummers
Bartender at The Painted PelicanBartender at The Painted Pelican
Jordan BarksdaleJordan Barksdale
Manager at Painted Tree BoutiquesManager at Painted Tree Boutiques
Amy CorraoAmy Corrao
CPP Middle School Building Substitute at Corning Painted Post School DistrictCPP Middle School Building Substitute at Corning Painted Post School District
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group
Rashmi BairoliyaRashmi Bairoliya
Strategic Initiatives Manager at Genesee Health SystemStrategic Initiatives Manager at Genesee Health System