McKenzie Adcock
14325 W 116th St, APT 2518,KS
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at USCELLULAR in enhancing brand visibility through engaging social media content. Proven ability to collaborate effectively in teams while delivering exceptional customer service, ensuring high customer retention and satisfaction. Adaptable and detail-oriented, thriving in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Spectrum
Customer Solutions
Olathe, KS
11.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Social Media Ambassador
USCELLULAR
Pittsburg, KS
01.2023 - 08.2025
- Developed engaging content for social media platforms to enhance brand visibility and audience interaction.
- Monitored social media channels for customer feedback, responding promptly to inquiries and comments.
- Collaborated with marketing team to align social media strategies with promotional campaigns and brand messaging.
- Analyzed engagement metrics to refine content strategies and improve overall performance across platforms.
Sales Associate
USCELLULAR
Pittsburg, KS
01.2023 - 08.2025
- Assisted customers in selecting products to meet their needs, enhancing overall shopping experience.
- Processed customer transactions accurately using point-of-sale system, ensuring efficient checkout flow.
- Maintained knowledge of promotions and new product offerings to provide informed recommendations.
- Collaborated with team members to execute store merchandising strategies, improving product visibility.
Customer Service
Hoover’s Thriftway
05.2018 - 05.2021
- Supported operations, ensuring accurate transactions and efficient customer service.
- Increased customer retention through exceptional technical support and customer service.
- Maintained standards of quality, timeliness, productivity and customer service.
- Provided exceptional customer service for ideal experiences.
Education
Associate of Science - Marketing Management
Johnson County Community College
Olathe, KSHigh School Diploma -
Southern Coffey County
Leroy, KSSkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Timeline
Spectrum
Customer Solutions
11.2025 - Current
Social Media Ambassador
USCELLULAR
01.2023 - 08.2025
Sales Associate
USCELLULAR
01.2023 - 08.2025
Customer Service
Hoover’s Thriftway
05.2018 - 05.2021
Associate of Science - Marketing Management
Johnson County Community College
High School Diploma -
Southern Coffey County