Vanessa Gonzalez
San Antonio,TX
Summary
Proven problem-solver and communicator, adept in customer service and Microsoft Office, enhanced client satisfaction and reduced late payments at CSG Farmers Insurance. Excelled in high-stress situations at Charter Communications, Spectrum, showcasing teamwork, critical thinking, and a positive attitude. Achieved efficient resolution times, ensuring high-priority client needs were met.
Overview
11
11
years of professional experience
Work History
Spectrum
Charter Communications, Spectrum
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sun Loan
Sun Loan Company
01.2020 - 11.2022
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
Billing Representative
CSG Farmers Insurance
12.2013 - 12.2019
- Reviewed and solved account and billing discrepancies.
- Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
- Reduced late payments by implementing a proactive follow-up system for overdue accounts receivable balances.
- Performed quality assurance evaluations of processes and previous bills.
- Researched and resolved billing discrepancies to enable accurate billing.
- Collaborated with customers to resolve disputes.
- Responded to customer concerns and questions on daily basis.
Education
High School Diploma -
Northside Excel Academy
San Antonio, TX06-2007
CNA Certification
Good Careers Academy
San Antonio, TX04-2011
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Excellent Communication
- Critical Thinking
- Computer Skills : Microsoft office excel, power point outlook, internet Explorer Calculate payments
- Organizational Skills
Timeline
Spectrum
Charter Communications, Spectrum
01.2022 - Current
Sun Loan
Sun Loan Company
01.2020 - 11.2022
Billing Representative
CSG Farmers Insurance
12.2013 - 12.2019
High School Diploma -
Northside Excel Academy
CNA Certification
Good Careers Academy
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