McKenzie Banaga
Murietta
Overview
12
12
years of professional experience
Work History
Front of House Director
Chick-fil-A
04.2024 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Lash Technician
Self
04.2023 - 04.2024
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
Restaurant Leader/VP Hospitality
Chick-fil-a
09.2017 - 04.2023
- Manage and Mentor Employees
- Customer Service
- Cash handling
- Quality Control
- Surpassing Restaurant goals and metrics
Health Information Management Assistant
Life Care Center of Escondido
06.2016 - 12.2016
- Answering phone
- Updated daily census
- Audited patient charts
- Processed medical records requests
- Created new patient charts
Administrative Assistant
Las Villas De Norte
01.2015 - 11.2016
- Provided tours of the facility
- Facilitated completion of admission packets with families and patients
- Created charts for patients admitting to the facility
Activities Assistant
Life Care Center of Escondido
02.2013 - 12.2015
- Assisted residents during mealtimes
- Customer Service
- Created charts for patients admitting to the facility
Concierge
Brookdale Carlsbad
01.2016 - 11.2015
- Provided tours of the facility
- Facilitated completion of admission packets with families and patients
- Created charts for patients admitting to the facility
Education
General Education Degree -
Abraxas High School
01.2012
Skills
- Leadership
- Data Entry
- Cash management
- Customer service
- Facility Tours
- Census Management
- Health Information Management
- Care Finder Pro
- Careport Referral Management
Timeline
Front of House Director
Chick-fil-A
04.2024 - Current
Lash Technician
Self
04.2023 - 04.2024
Restaurant Leader/VP Hospitality
Chick-fil-a
09.2017 - 04.2023
Health Information Management Assistant
Life Care Center of Escondido
06.2016 - 12.2016
Concierge
Brookdale Carlsbad
01.2016 - 11.2015
Administrative Assistant
Las Villas De Norte
01.2015 - 11.2016
Activities Assistant
Life Care Center of Escondido
02.2013 - 12.2015
General Education Degree -
Abraxas High School
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