Nicolas Polanco
SAINT PETERSBURG
Summary
Driven and detail-oriented with 6+ years of progressive leadership experience in a high-volume customer service environment. Proven track record of advancing into senior leadership roles, managing large teams, and driving strong daily sales performance. Skilled in customer engagement, team development, and operational excellence. Seeking to leverage leadership and relationship-building skills.
Overview
6
6
years of professional experience
Work History
Front of House Director
01.2025 - Current
- Lead front-of-house operations generating $35,000+ in daily sales
- Manage and develop a team of 80–90 employees
- Drive revenue through customer experience strategies and upselling
- Monitor performance metrics and improve efficiency and satisfaction
Front of House Coordinator
01.2024 - 01.2025
- Coordinated daily operations including staffing and shift execution
- Supported training and onboarding of new team members
Shift Leader
01.2022 - 01.2024
- Supervised high-volume shifts and ensured efficient operations
- Managed cash handling and team scheduling
Team Leader
01.2021 - 01.2022
- Assisted in training employees and maintaining standards
Team Member
01.2020 - 01.2021
- Delivered excellent customer service in a fast-paced environment
Education
No Degree - Computer Science Information Technology
Pinellas Technical College
10-2023
High School Diploma -
Osceola Fundamental High School
Seminole, FL05-2021
Skills
- Customer Relationship Management
- Leadership
- Operations Management
- Conflict Resolution
- Time Management
- Training and coaching
- Food safety compliance
- Employee scheduling
- Quality standards
- Team leadership
- Collaboration and teamwork
Timeline
Front of House Director
01.2025 - Current
Front of House Coordinator
01.2024 - 01.2025
Shift Leader
01.2022 - 01.2024
Team Leader
01.2021 - 01.2022
Team Member
01.2020 - 01.2021
No Degree - Computer Science Information Technology
Pinellas Technical College
High School Diploma -
Osceola Fundamental High School