Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Stewart

Upland,CA - California

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Front of House Director

Chick-fil-A
07.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Created and distributed agendas and other materials for scheduled meetings.
  • Worked effectively in fast-paced environments.

Sales Associate / Delivery Driver

Suzann's Flowers
05.2021 - 10.2022
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Prepared potted plants and bouquets based on customer requirements.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Proven ability to learn quickly and adapt to new situations.


Education

Bachelor of Science - Mathematics

California State Polytechnic University, Pomona
Pomona, CA
12.2024

Associate of Science - Mathematics

Chaffey College
Rancho Cucamonga, CA
05.2022

Skills

  • Operations Management
  • Marketing
  • Schedule Preparation
  • Training and Coaching
  • POS System Operations
  • Food Cost/Inventory
  • Conflict Resolution
  • Performance Evaluations
  • Health Department Inspections
  • Customer Experience Management (CEM)
  • Team Leadership

Timeline

Sales Associate / Delivery Driver

Suzann's Flowers
05.2021 - 10.2022

Front of House Director

Chick-fil-A
07.2017 - Current

Bachelor of Science - Mathematics

California State Polytechnic University, Pomona

Associate of Science - Mathematics

Chaffey College

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Victoria Stewart