McKenzie Boysha
Olean
Summary
Dynamic professional with a proven track record at Olean General Hospital, adept in HIPAA compliance and demonstrating exceptional communication skills. Excelled in enhancing patient experiences and streamlining medical records maintenance. Known for quick adaptation and fostering positive relationships, significantly contributing to efficient healthcare delivery and office workflow.
Personable and organized individual with excellent communication skills and positive, upbeat attitude. Familiar with medical terminology and patient record management, and proficient in data entry and administrative tasks. Committed to ensuring efficient and smooth operations in healthcare setting.
Overview
3
3
years of professional experience
Work History
Unit Clerk
Olean General Hospital
12.2023 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered multi-line telephone system, provided information, and directed calls.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Arranged discharges and patient transportations.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Restaurant Hostess
Pizza Hut
04.2023 - 01.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Front Desk Receptionist
Fairfield Inn And Suites Marriott
05.2022 - 04.2023
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
Olean Senior High School
Olean, NY06-2021
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Multi-line phone system
- Medical records maintenance
- Medical terminology
- Reception management
- Transcribing orders
- Arranging transportation
- Faxing orders
- Phone reception
- Computer proficiency
Languages
English
Timeline
Unit Clerk
Olean General Hospital
12.2023 - Current
Restaurant Hostess
Pizza Hut
04.2023 - 01.2024
Front Desk Receptionist
Fairfield Inn And Suites Marriott
05.2022 - 04.2023
High School Diploma -
Olean Senior High School
Similar Profiles
Dawn DoaneDawn Doane
OB Unit Coordinator at Olean General HospitalOB Unit Coordinator at Olean General Hospital
Samantha ZambaniniSamantha Zambanini
Registered Nurse, Circulator at Olean General HospitalRegistered Nurse, Circulator at Olean General Hospital
Kristy PetersonKristy Peterson
Lead MRI Technologist at Olean General HospitalLead MRI Technologist at Olean General Hospital