McKenzie Broad

• Supervised daily operations to ensure smooth boarding processes.
• Trained staff on animal care and safety protocols.
• Managed scheduling for staff and animal appointments.

• Provided exceptional customer service by greeting clients and their pets in a friendly and professional manner

• Scheduled appointments for dog services, ensuring efficient use of time and resources

• Maintained accurate client records, including contact information, pet details, their preferences

• Ensured the cleanliness and organization of the reception area to create a welcoming environment for clients

• Answered phone calls and responded to inquiries regarding services, pricing, and availability

• Managed cash transactions accurately by processing payments from clients using various payment methods

• Followed established safety protocols when handling dogs during check-in/check-out procedures

• Effectively communicated any special instructions or requests from clients to our team

• Performed basic administrative duties such as filing paperwork, updating spreadsheets, and ordering supplies as needed

• Resolved client complaints or concerns promptly by listening attentively to their feedback

• Updated social media platforms with engaging content related to our facility