Mckenzie Burkhardt
Springfield,Ohio
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
Work History
Medical Assistant/Receptionist
Ohio Valley Primary Care
Springfield, Ohio
07.2023 - Current
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Scanned and documented new patient information in electronic health records for registration purposes
- Updated patient records, medical histories, and contact information for traceability
- Greeted patients immediately upon arrival, providing excellent customer service
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments
- Organized and filed patient medical records
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Used basic knowledge of medical terminology in daily office tasks
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Scheduled patients for exams and screenings
- Responded to emergencies, helping patients in distress and identifying support resources
- Balanced and posted payments to accounts and verified patient eligibility for services
- Recorded patient and insurance payments, maintaining accurate financial records
- Answered telephones and directed calls to appropriate staff
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff
- Completed documents, case histories, and forms, such as intake and insurance forms
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements
- Accurately and reported any abnormalities to the supervising physician
- Documented medical data in patient charts, facilitating accurate records
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual
- Successfully completed continuing education courses related to cardiac monitoring technology
- Performed venipunctures on difficult veins utilizing alternative techniques such as butterfly needles or vacutainers
- Obtained blood samples from patients quickly, efficiently, and with minimum discomfort to patients
- Cross-trained in other areas to meet needs of business
Medical Assistant
Springfield Orthopedics and Sports Medicine
Springfield, Ohio
09.2021 - 07.2023
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements
- Accurately and reported any abnormalities to the supervising physician
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Stocked supplies and instruments for examination rooms
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam
- Conducted pre-authorizations and referrals to meet third-party insurer requirements
Warehouse Assistant
Aldis Warehouse
Springfield, Ohio
04.2020 - 09.2021
- Kept work area clean and organized at all times in accordance with company standards
- Organized and stocked inventory in the warehouse in accordance with company procedures
- Moved inventory into allocated spaces within warehouse
- Ensured warehouse areas were clean, organized, and secure at all times
- Assisted in sweeping floors, storing equipment and various other warehouse maintenance tasks
- Monitored stock levels and ensured timely replenishment of inventory
- Interacted with supervisors, leads and work groups to exchange information about immediate tasks
- Counted, sorted, or weighed products to verify receipt of items
- Organized incoming shipments for storage in designated areas according to product type or size
- Ensured proper labeling of all products before being sent out for delivery
Education
Associate Degree In Nursing - Nursing
Clark State Community College
Springfield, OHHigh School Diploma - undefined
Springfield High School
Springfield, Ohio05.2020
Skills
- Medical Transcription
- HIPAA Compliance
- Referral Verification
- Medical Charting
- Payment Collection
- Medical Terminology
- Records Management
- Insurance Verification
- Appointment Scheduling
- Front Desk Operations
- Electronic Medical Records
- Patient Registration
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Patient-focused care
- Reliable team player
- BLS certified
Timeline
Medical Assistant/Receptionist
Ohio Valley Primary Care
07.2023 - Current
Medical Assistant
Springfield Orthopedics and Sports Medicine
09.2021 - 07.2023
Warehouse Assistant
Aldis Warehouse
04.2020 - 09.2021
High School Diploma - undefined
Springfield High School
Associate Degree In Nursing - Nursing
Clark State Community College