Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanteria Jackson

Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.

Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.

Empathetic, effective and motivated professional combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.

Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.

Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

3
3
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification

Work History

Medical Assistant/Receptionist

All women’s Health Center of Gainesville
Gainesville
01.2025 - Current
  • Greeted patients warmly upon arrival at the health center.
  • Scheduled appointments efficiently using electronic health records system.
  • Answered phone calls and addressed inquiries regarding services offered.
  • Assisted in completing necessary paperwork for new patients.
  • Coordinated with medical staff to ensure smooth patient flow.
  • Maintained patient confidentiality while handling sensitive information.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Managed patient scheduling and appointment confirmations for a women's health clinic.
  • Collected and processed laboratory specimens for testing purposes.
  • Educated patients on treatment plans and medication instructions.
  • Managed patient schedules and coordinated appointments effectively.
  • Assisted physicians with patient examinations and medical procedures.
  • Prepared examination rooms and ensured proper sterilization of instruments.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Customer Service Representative remote

Florida Cancer Specialists
Gainesville
04.2024 - 12.2024
  • Assisted patients with scheduling appointments and managing treatment plans.
  • Provided clear information about services and procedures to patients and families.
  • Coordinated communication between medical staff and patients for seamless care.
  • Handled patient inquiries and resolved issues with empathy and professionalism.

Remote position

Medical Assistant

Island Doctors
Gainesville
11.2023 - 04.2024
  • Assisted physicians with patient examinations and medical procedures.
  • Managed patient schedules and coordinated appointments effectively.
  • Maintained accurate patient records using electronic health record systems.
  • Educated patients on treatment plans and medication instructions.
  • Prepared examination rooms and ensured proper sterilization of instruments.
  • Collected and processed laboratory specimens for testing purposes.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

After school counselor

O2B Kids
Gainesville
06.2023 - 11.2023

Education

Palatka High School
Palatka, FL

Some College (No Degree) - Nursing

Galen College of Nursing
Gainesville, FL

Skills

  • Electronic health records
  • Patient scheduling
  • Vital signs measurement
  • Medical terminology
  • Laboratory specimen processing
  • Customer service
  • Communication skills
  • Conflict resolution
  • Time management
  • Detail orientation
  • Team coordination
  • Problem solving
  • Multitasking ability
  • Patient education
  • Professional demeanor
  • Medical receptionist experience
  • Medical office procedures
  • Healthcare industry
  • Initiative-taking
  • Patient check-in and check-out
  • Outpatient care
  • Typing and filing
  • Medical charting
  • Patient registration
  • Electronic medical records
  • Point-of-sale system
  • Records maintenance
  • Appointment setting
  • Medical transcription
  • Office administration
  • Documentation
  • Record processing
  • Patient relations
  • Insurance verification

Certification

  • Medical Assistant certificate
  • BLS
  • CPR
  • MED Tech Certification

Timeline

Medical Assistant/Receptionist

All women’s Health Center of Gainesville
01.2025 - Current

Customer Service Representative remote

Florida Cancer Specialists
04.2024 - 12.2024

Medical Assistant

Island Doctors
11.2023 - 04.2024

After school counselor

O2B Kids
06.2023 - 11.2023

Palatka High School

Some College (No Degree) - Nursing

Galen College of Nursing
Shanteria Jackson