McKenzie Cain
Nashville,TN
Summary
Dynamic Implementation Coordinator at HCA Healthcare with expertise in EHR platforms and a proven track record of enhancing operational efficiency. Spearheaded training initiatives that improved provider competency and reduced support demands. Adept at system integration and collaborative leadership, driving successful project lifecycles and ensuring regulatory compliance across healthcare environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Implementation Coordinator
HCA Healthcare
Nashville, TN
2025 - Current
- Supports CarePort Care Management implementation across multiple HCA facilities, replacing legacy MIDAS+ systems and driving improved workflow adoption.
- Partners with ITG, Clinical Applications, and Solutions teams to ensure standardized deployment, interoperability, and alignment with HCA's enterprise implementation standards.
- Conducts clinical and non-clinical workflow discovery to identify training gaps, optimize front office processes, and enhance EHR usability for end users.
- Develops and delivers provider training and communication strategies that increase proficiency and reduce post-go-live support demand.
- Coordinates integration touchpoints between Epic, Cerner, MEDITECH, and CarePort to ensure seamless transitions and data accuracy across systems.
Cerner Lumeo Implementation Lead
Kingston Health Sciences Centre
Kingston, Canada
2024 - 2025
- Led full-cycle deployment of Cerner Lumeo, overseeing workflow validation, provider readiness, and optimization initiatives across clinical and administrative teams.
- Standardized implementation documentation and eliminated inefficient workflows, reducing documentation errors.
- Managed data migration efforts in alignment with PHIPA and CIHI regulatory requirements.
- Provided SME guidance to clinicians during go-live, increasing system proficiency, and minimizing workflow disruptions.
Cerner Credentialed Trainer
Oracle Health
Ontario, USA
2024 - 2024
- Conducted ILT and VILT training on Cerner workflows, achieving high provider competency pass rates.
- Facilitated adoption of front office and clinical workflows, reducing task completion times.
- Customized curriculum for multispecialty environments, enhancing system adoption by 30%.
Cerner Credentialed Implementation Specialist
U.S. Department of Defense
USA, USA
2022 - 2024
- Executed implementation of Cerner Millennium EHR across military treatment facilities, aligning workflows with operational and security requirements.
- Delivered extensive Cerner training to nursing and medical staff in Ambulatory, Acute Care, Labor & Delivery, and Surgical Services for optimal workflow integration.
- Assessed workflows and developed comprehensive training plans for clinical teams and administrative staff.
- Ensured compliance with cybersecurity regulations via secure configurations and controlled access management.
- Increased remote learning engagement through dynamic VILT sessions, conducted across multiple time zones.
Go-Live Support Agent
Leidos
Reston, USA
2022 - 2022
- Provided remote ATE and workflow support during Cerner go-lives, maintaining a 90% first-call resolution rate.
- Resolved clinical and non-clinical workflow issues using ServiceNow, reducing ticket escalations by 25%.
- Supported post-go-live stabilization, enhancing user confidence, and workflow efficiency.
Professional Healthcare IT Consultant
cainpoint LLC.
2021 - Current
- Spearheaded EHR implementation and optimization projects for hospitals and healthcare organizations.
- Executed workflow redesigns that enhanced operational efficiency.
- Ensured compliance with regulatory, funding, and documentation standards across all practices.
Education
M.S. - Biomedical Data Science
Meharry Medical College
Nashville, TN05-2027
B.S. - Interactive Media Marketing
Middle Tennessee State University
Murfreesboro, TN05-2021
Skills
- EHR platforms: Oracle Health, Epic, MEDITECH
- Implementation expertise: Ambulatory and acute workflows, provider discovery, project lifecycle
- Technical skills: HL7, system integration, data migration
- Training and support: ILT/VILT, provider training, super user training, and curriculum development
- Process and compliance: HIPAA, documentation standardization, regulatory readiness
- Tools: ServiceNow, Microsoft 365, ITSM workflows
- Collaborative leadership: Clinical applications coordination, stakeholder support
Certification
- Cerner Credentialed Trainer - Oracle Health
- Lean Six Sigma Yellow Belt
- Microsoft 365 Administrator (In Progress)
- Tier 3 Public Trust (Active)
Core Competencies
Oracle Health (Cerner), Epic, MEDITECH, CarePort, Ambulatory & inpatient workflows, provider discovery, gap analysis, project lifecycle, HL7, system integration, data migration, interoperability, role-based access, ILT/VILT, provider training, super user programs, curriculum development, HIPAA, PHIPA, CIHI, documentation standardization, regulatory readiness, ServiceNow, Microsoft 365, ITSM workflows, project documentation, ITG partnership, clinical applications coordination, multi-site stakeholder support
Timeline
Implementation Coordinator
HCA Healthcare
2025 - Current
Cerner Lumeo Implementation Lead
Kingston Health Sciences Centre
2024 - 2025
Cerner Credentialed Trainer
Oracle Health
2024 - 2024
Cerner Credentialed Implementation Specialist
U.S. Department of Defense
2022 - 2024
Go-Live Support Agent
Leidos
2022 - 2022
Professional Healthcare IT Consultant
cainpoint LLC.
2021 - Current
M.S. - Biomedical Data Science
Meharry Medical College
B.S. - Interactive Media Marketing
Middle Tennessee State University