McKenzie Carneal
Bonham,TX
Summary
Accomplished Universal Banker with a proven track record at Cendera Bank, enhancing customer satisfaction through personalized banking solutions and effective problem-solving. Expert in branch operations and cash handling, I excel in financial product knowledge and customer needs assessment, fostering strong relationships and operational excellence.
Overview
5
5
years of professional experience
Work History
Universal Banker
Cendera Bank
03.2023 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Lead Bank Teller
Cendera Bank
10.2022 - 03.2023
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
Cashier Team Lead
Academy Sports and Outdoors
01.2022 - 12.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Cashier
Academy Sports and Outdoors
09.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Department Manager
McDonald's
08.2021 - 08.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Shift Manager
McDonald's
08.2020 - 08.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Crew Member
McDonald's
12.2019 - 08.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bonanza High School
Las Vegas, NV05.2019
Skills
- Branch operations
- Cash handling proficiency
- Electronic Funds Transfer
- Customer Needs Assessment
- Financial product knowledge
Timeline
Universal Banker
Cendera Bank
03.2023 - Current
Lead Bank Teller
Cendera Bank
10.2022 - 03.2023
Cashier Team Lead
Academy Sports and Outdoors
01.2022 - 12.2022
Cashier
Academy Sports and Outdoors
09.2021 - 12.2022
Department Manager
McDonald's
08.2021 - 08.2022
Shift Manager
McDonald's
08.2020 - 08.2021
Crew Member
McDonald's
12.2019 - 08.2020
Bonanza High School
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