McKenzie Cline
Williamstown,New Jersey
Summary
To gain graduate-level counseling experience that allows me to apply my coursework, interpersonal skills, and theoretical knowledge to support clients’ growth, resilience, and well-being in diverse community settings.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Associate
Wawa
Hammonton, NJ
01.2021 - Current
- Promoted from Customer Service Associate to Lead CSA based on performance and leadership ability
- Supervised and supported team members to maintain service quality in high-volume, fast-paced environment
- De-escalate customer conflicts using calm communication and problem-solving strategies
- Trained new employees on customer service standards and operational procedures to ensure compliance and consistency
Cashier- Management
Incollingo's Family Market
Egg Harbor City, NJ
04.2018 - 01.2021
- Managed lottery transactions and financial returns while addressing sensitive customer concerns with care
- Handled confidential financial interactions with accuracy and integrity
- Navigated emotionally charged situations with professionalism and empathy
- Developed strong relationships with community members in a locally owned, service-oriented environment
Education
Bachelor of Arts - Psychology
Stockton University
Absecon, NJ08.2026
Skills
- Crisis de-escalation
- Professional communication
- Active listening
- Team leadership
- Rapport building
- Cultural sensitivity
- Case conceptualization
Volunteer Experience
Altman Terrace Senior Living
Atlantic City, NJ
- Engaged with elderly residents in social and supportive interactions
- Assisted with activities promoting emotional well-being and connection
- Developed awareness of aging-related mental health and social isolation concerns
- Practiced patience, empathy, and attentive listening in intergenerational settings
Timeline
Lead Customer Service Associate
Wawa
01.2021 - Current
Cashier- Management
Incollingo's Family Market
04.2018 - 01.2021
Bachelor of Arts - Psychology
Stockton University