McKenzie Dibble
Farmington,NM
Summary
Dynamic professional with over 8 years of customer relations experience, notably at State Beauty Supply, where I enhanced customer satisfaction through communication in-person and by phone to accurately take product orders and deliver product knowledge. Skilled in critical thinking and data entry, I excel in problem-solving and maintaining positive relationships, ensuring exceptional service and operational efficiency in fast-paced environments. Proven track record of managing and resolving customer inquiries efficiently and effectively, I brought past clientele back into the store. More than capable of integrating new and various computer programs in everyday work. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Delivery Courier
Amazon
01.2025 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
Sales Associate
State Beauty Supply
Farmington, NM
06.2023 - 12.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Collaborated with team members to maintain smooth operations during peak hours.
Server
Outback Steakhouse
Farmington, NM
12.2021 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate of Arts - Liberal Arts And Sciences
San Juan College
Farmington, NM05.2022
Skills
- Customer relations- over 8 years experience in working with the public
- Active listening- problem solving for customers is top priority
- Critical thinking- new programs and ideas do not intimidate me
- Data entry- part of my job at State Beauty Supply
- Call experience- focal point of my job at State Beauty Supply
- Computer proficiency- required in some way by all of my past jobs and schooling
- Microsoft Excel- college experience
- Professional telephone demeanor- required by all previous jobs
Timeline
Delivery Courier
Amazon
01.2025 - Current
Sales Associate
State Beauty Supply
06.2023 - 12.2024
Server
Outback Steakhouse
12.2021 - 06.2023
Associate of Arts - Liberal Arts And Sciences
San Juan College