McKenzie Dill
Van Alstyne,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at McCoy’s Lumber yard. Excelled in employee training and customer relations, boosting team efficiency and fostering a loyal customer base. Skilled in money handling and problem-solving, achieving significant improvements in financial accuracy and service quality.
Overview
6
6
years of professional experience
Work History
Assistant Manager
McCoy’s Lumber
Gainesville, TX
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store and yard to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Sales Associate
Cavenders
San Marcos, TX
10.2020 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Over saw hat shaping, trained employees interested in learning a new skill.
Key Holder Supervisor
Fitness First
Kerrville, TX
02.2019 - 07.2020
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
Education
Physical Therapy (Pre-Physical Therapy)
University of Mary Hardin-Baylor
Belton, TXHigh School Deploma -
Tivy High School
Kerrville, TX05.2018
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Employee Scheduling
- Customer Relationship Management (CRM)
- Orientation and training
- Customer Service
- Teamwork and Collaboration
- Problem Resolution
- Multitasking Abilities
- Problem-Solving
- Time Management
- Organizational Skills
Timeline
Assistant Manager
McCoy’s Lumber
06.2022 - Current
Sales Associate
Cavenders
10.2020 - 05.2022
Key Holder Supervisor
Fitness First
02.2019 - 07.2020
Physical Therapy (Pre-Physical Therapy)
University of Mary Hardin-Baylor
High School Deploma -
Tivy High School