McKenzie Erdman
West Middlesex,PA
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
6
6
years of professional experience
Work History
Shift Manager
Dunkin' Donuts
01.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Sales Associate
American Eagle Outfitters, Inc
10.2019 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Accounting
Pennsylvania State University
University Park, PA05-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Data entry
- Microsoft office
Timeline
Shift Manager
Dunkin' Donuts
01.2022 - Current
Sales Associate
American Eagle Outfitters, Inc
10.2019 - 01.2022
Bachelor of Science - Accounting
Pennsylvania State University
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