McKenzie Greer

• Plan and lead structured yoga classes tailored to varying experience levels, individual needs, and class objectives.
• Develop original class sequences with thoughtful themes, transitions, pacing, and overall session flow.
• Create and lead guided meditation experiences while curating music playlists to complement each class.
• Independently manage class preparation, timing, communication, and execution while maintaining a professional and welcoming environment.
• Build strong client relationships through attentive communication, personalized guidance, and a supportive approach.
• Adapt classes to meet participant needs while maintaining organization, consistency, and attention to detail.

• Provide attentive, professional service while managing multiple customers, tables, and priorities in a fast-paced environment.
• Independently manage bar operations, including drink preparation, customer service, opening and closing procedures, and maintaining an organized workspace.
• Accurately process payments, handle cash, and complete cash reconciliation with strong attention to detail.
• Manage large parties and multiple customer requests while maintaining efficiency, accuracy, and a positive experience.
• Communicate effectively with customers and team members to coordinate service and resolve concerns professionally.
• Collaborate with kitchen and service staff to ensure timely and accurate food and beverage delivery.
• Maintain a clean, organized, and professional environment while following safety and operational procedures.

• Delivered exceptional customer service in fast-paced, high-volume environment, effectively managing multiple priorities.
• Ensured accurate and efficient transaction processing by strictly following established operational procedures.
• Fostered positive customer experiences through effective communication with customers and team members.
• Maintained an organized, clean, and professional workspace while adhering to safety and sanitation standards.

• Coordinated team responsibilities, customer service, and workflow to streamline daily operations.
• Trained new employees by demonstrating procedures and reinforcing company standards, enhancing team readiness.
• Assigned daily responsibilities and monitored workflow to ensure efficient operations and optimal floor coverage.
• Assisted with cash handling, inventory forecasting, operational procedures, and customer service.
• Used problem-solving and sound judgment to address challenges and improve efficiency and customer satisfaction.
• Recognized as a top-performing Starbucks location in Ohio for customer connection scores, food sales, and overall performance.

• Portrayed diverse patient scenarios to enhance teaching and assessment of medical students.
• Memorized and accurately portrayed detailed scripts reflecting various situations, personalities, and emotional responses to improve learning outcomes.
• Provided constructive feedback to students in a professional and supportive manner.
• Exhibited strong communication, adaptability, and attention to detail while maintaining professionalism in educational settings.

Criminal Justice coursework towards Bachelor of Arts

August 2017 - January 2019

August 2016 - May 2017