McKenzie Kerley
Lathrop,CA
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 12 years of experience. Highly effective and comfortable working with people at all levels in organization. Event planning and execution, wether it be a more formal setting or a skate competition, has give me many opportunities to experience all walks a life and many different social scenarios. Events have allowed for me to play many different roles, from arranging floral arrangements for a wedding to tapping a keg at a skate event and many more inbetween. Between the the jobs listed, there have been many sporadic event staff jobs, beertending at Drakes on First Friday, pouring beer various other industry marketing events and outdoor bartending for local bars during collaborative events.
Overview
19
19
years of professional experience
Work History
Owner and Operator of a Retail Store
Street Science Skate Shop
04.2011 - 10.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Managed budgets and tracked profit and loss.
- Built relationships with distributors and sales representatives for networking and to secure increased profit opportunities.
- Organized and set up events in collaboration with large industry brands and other local businesses.
- Facilitated charity events and giveaways for local youth.
- Created content for our social media presence and advertising.
- Curated and purchased all merchandise in the store.
- Built life long relationships with people within the industry and regular customers.
Restaurant Team Member
The Carlisle
02.2009 - 02.2010
- Used proper techniques to prepare food and ingredients.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Poured and served wine and beer during weekly happy hour.
- Prepared plates and delivered to residents rooms.
- Adjusted food preparation methods in accordance with customer requests.
Server and Event Server
Hard Rock Cafe
06.2008 - 01.2009
- Served food and beverages promptly with focused attention to customer needs.
- Became knowledgeable on the music memorabilia and shared interesting facts with customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set up and served a large events held onsite.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Banquet Server and Event Set Up
Poppy Ridge Golf Course
05.2006 - 08.2008
- Set up and broke down banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for wedding and party guests.
- Worked alongside event coordinators and vendors to accomplish the desired atmosphere and decor.
Server
Applebees
06.2004 - 04.2007
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate of Science - Biology
San Joaquin Delta College
Stockton08.2024
Associate of Arts - Communications
San Joaquin Delta College
Stockton06.2023
Skills
- Business Management
- Administrative Oversight
- Budget Administration
- Regulatory Compliance
- Verbal and Written Communication
- Creative Thinking
- Adaptability and Flexibility
- Customer Service
Timeline
Owner and Operator of a Retail Store
Street Science Skate Shop
04.2011 - 10.2023
Restaurant Team Member
The Carlisle
02.2009 - 02.2010
Server and Event Server
Hard Rock Cafe
06.2008 - 01.2009
Banquet Server and Event Set Up
Poppy Ridge Golf Course
05.2006 - 08.2008
Server
Applebees
06.2004 - 04.2007
Associate of Science - Biology
San Joaquin Delta College
Associate of Arts - Communications
San Joaquin Delta College
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