Misty Coffman Dorman
Orlando
Summary
Dynamic retail store manager with a proven track record at Coffman Tack LLC, excelling in client service and business operations. Cultivated strong customer relationships, enhancing satisfaction and loyalty. Skilled in project management and team oversight, driving efficiency and ensuring timely delivery of services. Committed to business development and operational excellence.
Overview
13
13
years of professional experience
Work History
Owner/Retail Store Manager
Coffman Tack LLC
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Administrative Assistant
Bonn-J Contracting of Florida
02.2012 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supervised field crews to maximize quality and work efficiency.
- Reported quality of performance on site to site construction managers.
- Developed strong relationships with subcontractors, vendors, and suppliers to ensure timely delivery of materials at competitive prices.
- Checked equipment to determine if maintenance was required.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
Education
Medical Billing And Coding
Florida Technical College
DeLand, FL06-2007
High School Diploma -
Deland High School
DeLand, FL05-2005
Skills
- Customer relations
- Small business operations
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Team oversight
- Marketing
- Staff management
- Staff hiring
- Business development
- Business launch
Timeline
Owner/Retail Store Manager
Coffman Tack LLC
01.2022 - Current
Administrative Assistant
Bonn-J Contracting of Florida
02.2012 - 11.2021
Medical Billing And Coding
Florida Technical College
High School Diploma -
Deland High School
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