Summary
Overview
Work History
Education
Skills
Organizations
Languages
Timeline
Generic

McKenzie King

Orlando,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Consultant

Turn2Partners
05.2022 - Current
  • Analyzed problematic areas to provide recommendations and solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Supported clients with business analysis, documentation, and data modeling.
  • Aligned closely with business owners and employees to gather information and gain operational insight.

Patient Care Advocate

Alorica
10.2021 - 05.2022
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Connected patients with available community and charitable resources.
  • Resolved problems with communication and billing to foster seamless services.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Entered details into computer systems and managed database of information.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
  • Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
  • Verified patient insurance eligibility and entered patient information into system.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Engaged with patients to provide critical information.

Provider Investigations

State Of Texas
11.2020 - 09.2021
  • Verified compliance with codes and documented findings.
  • Gave official testimony in grand jury, administrative and open court hearings.
  • Produced comprehensive investigative reports and official correspondence for criminal prosecution.
  • Worked with law enforcement, prosecutors and company representatives to handle caseload.
  • Obtained evidence through direct records reviews and conducted interviews with complainants, suspects and policyholders.
  • Collected sworn written and recorded statements backing up investigations.
  • Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
  • Coordinated with law enforcement agencies to respond to security incidents and emergencies.
  • Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
  • Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
  • Developed and implemented security policies, procedures and systems to protect personnel, property and data.
  • Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.

Foster Care Case Aide

Texas Family Initiative
06.2020 - 11.2020
  • Provided transportation for children and parents to and from visits and court.
  • Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
  • Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use and intimate partner violence.
  • Conducted mandatory job training and life skill classes to assist clients receiving specific benefits.
  • Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Documented data and completed accurate updates to case records.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

Education

Special Certification - Abortion Doula Training

Colorado Doula Project
Remote
09.2023

Bachelor of Arts - Political Science

University of North Texas
Denton, TX
05.2020

Skills

  • Reports and Documentation
  • Project Analysis
  • Issue Resolution
  • Leadership
  • Project Management
  • Team Leadership
  • Strategic Planning
  • Attention to Detail
  • Proposal Creation
  • Process Improvement
  • Honesty and Integrity
  • Social Media Platforms

Organizations

S.W.A.N (Stand With Abortion Now): I serve as the current chair overseeing all outreach communications and training for a clinic escorting and defense team. I ensure safety training is done both at the beginning of someones volunteer journey but also arrange for specialized trainings for our team to handle dangerous situations. I also work as the liaison for the organization and maintain relationships with leaders of different organizations to plan/connect with/ and coordinate projects. I also serve on the social media team and represent our organization to the media and also edit/film/ and oversee content to promote fundraising and engagement.


D.S.A (Democratic Socialists of America): I serve as a harassment and Grievance officer and take on cases in the organization of interpersonal conflict. I make recommendations to our committee leads on the findings of the case.

Languages

american sign language
Limited Working

Timeline

Consultant

Turn2Partners
05.2022 - Current

Patient Care Advocate

Alorica
10.2021 - 05.2022

Provider Investigations

State Of Texas
11.2020 - 09.2021

Foster Care Case Aide

Texas Family Initiative
06.2020 - 11.2020

Special Certification - Abortion Doula Training

Colorado Doula Project

Bachelor of Arts - Political Science

University of North Texas
McKenzie King