Mckenzie Kunz
Luxury Household
Las Vegas
1
Certification
9
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Household Manager
2 Years- Oversaw vendor relationships, negotiating contracts and service agreements to enhance quality and efficiency.
- Implemented organizational systems for household management, improving workflow and accessibility of resources.
- Coordinated daily household operations, ensuring seamless scheduling and resource allocation.
- Managed inventory of supplies, maintaining optimal stock levels for household needs.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Monitored budgets and expenses, ensuring adherence to financial plans without compromising service quality.
- Performed cleaning and organization duties.
SPED Teacher Assistant
8 Months- Assisted staff in supporting with special educational needs, fostering an inclusive learning environment.
- Monitored and assessed student progress, identifying individual needs and implementing appropriate support.
- Provided personal assistance to students during mealtimes and bathroom use, ensuring their comfort and well-being.
- Implemented behavioral management strategies to enhance classroom engagement.
In Home Caregiver
4 Years 8 Months- Developed tailored care plans based on individual needs and preferences, enhancing overall client satisfaction.
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility challenges, promoting independence through supportive techniques.
- Monitored and documented client health progress, communicating changes to healthcare professionals effectively.
- Scheduled and coordinated medical appointments for clients, facilitating access to healthcare services.
- Accompanied clients on errands, promoting independence and engagement in the community.
Housekeeping
1 Year- Developed customized cleaning plans based on client preferences, increasing customer satisfaction and retention.
- Managed daily cleaning tasks, ensuring high standards of cleanliness and organization in residential spaces.
- Trained new staff on efficient cleaning techniques and safety protocols to enhance team performance.
- Oversaw inventory management of cleaning supplies, optimizing usage and reducing waste through careful monitoring.
Call Center Representative
7 Months- Managed the medical billing and coding process, submitted claims accurately and on time.
- Handled medical insurance inquiries and collections, maintaining compliance with industry standards.
- Communicated effectively through email correspondence, addressing client and provider inquiries.
- Managed inbound and outbound calls to facilitate communication and resolve issues efficiently.
- Managed a high volume call queue averaging 40-80 calls daily while maintaining accurate documentation.
Answering Service Operator
10 Months- Managed high call volume, ensuring timely and accurate responses to client inquiries.
- Utilized multi-line phone systems to facilitate seamless communication between clients and their customers.
- Trained new operators on protocols, enhancing team efficiency and service quality.
- Recorded and relayed messages for medical offices, ensuring timely communication with healthcare providers.
- Coordinated the dispatch of tow trucks, efficiently responding to client needs and emergency situations.
- Managed a high volume phone system handling 100+ inbound calls daily, efficiently routing calls, taking messages and providing professional customer support.
Picker/Packer Associate
2 Years 4 Months- Packed customer orders with precision, ensuring accuracy and adherence to quality standards.
- Operated handheld scanners to efficiently track and locate inventory within warehouse environment.
- Collaborated with team members to streamline picking processes and improve workflow efficiency.
- Maintained organized workstations, enhancing safety and accessibility of packing materials.
- Implemented process improvements that reduced packing time while maintaining high accuracy levels.
Receptionist/Caregiver
1 Year 7 Months- Managed front desk operations, ensuring a welcoming environment for residents and visitors.
- Coordinated scheduling for appointments, activities, and transportation services for residents.
- Maintained accurate resident records and ensured confidentiality in all communications.
- Implemented efficient filing systems to streamline administrative processes and improve access to information.
- Assisted residents with mobility, promoting safety and independence in daily activities.
Education
High School Diploma
Skills
Household management
Schedule coordination
Appointment scheduling
Vendor relationship management
Safety protocols
Nutrition management
Wellness expertise
Elderly care
Organizational and multitasking skills
Certification
- CPR First Aide Certified
- HIPPA Privacy & Compliance Training
- Personal Care Assistant / In Home Caregiving Training
- Infection Control & Client Safety Training
- Activities of Daily Living Support Training
Timeline
Household Manager
Luxury Household
07.2024 - 07.2026Read More
SPED Teacher Assistant
Maxim Healthcare
10.2023 - 06.2024Read More
Housekeeping
PNW Happycleaning
06.2022 - 06.2023Read More
Call Center Representative
Aston Carter
11.2021 - 06.2022Read More
Answering Service Operator
Answer Ally
01.2021 - 11.2021Read More
In Home Caregiver
BrightStar Care
09.2019 - 05.2024Read More
Picker/Packer Associate
Amazon Warehouse
09.2018 - 01.2021Read More
Receptionist/Caregiver
Sommerset Assisted Living Residences
05.2017 - 12.2018Read More
OCSLA
High School Diploma
Read More