McKenzie Lastra
Kingston,NH
Summary
Hard-working, dependable and extremely personable (NBH-WC- certified) Health Coach with over seven years of Health Coaching experience and over fifteen years of customer service experience. Passionate about empowering people to adopt behavior changes that support their healthiest, happiest lives possible. Superb relationship builder and problem solver, with a passion for helping others to set and achieve SMART goals. After starting a family and taking some time off to take care of my young child, I am excited to jump back into the world of coaching, professionally again! I absolutely love working as a Health Coach! It's truly my happy place in life.
Overview
16
16
years of professional experience
Work History
Certified Health Coach
DayTwo, Inc.
Tel Aviv, Israel-Remote In N.H.
11.2021 - 04.2023
- Developed personalized health plans based on client assessments and individual needs.
- Conducted one-on-one coaching sessions to foster behavior change and improve health outcomes.
- Collaborated with multidisciplinary teams to enhance client support and resources.
- Utilized data analytics tools to track client progress and adjust strategies as needed.
Health Coach
Noom, Inc.
New York City, New York
11.2018 - 11.2021
- Supporting over 125+ client inquiries per day
- Using Motivational Interviewing to facilitate behavioral changes
- Implementation of patient health plans, weight loss programs, and personalized fitness and exercise programs.
- Recommending nutrition and fitness modifications to improve the overall health of clients.
- Assisting clients in finding new ways to inspire healthier habits.
- Maintaining records of clients' health progress and compared to health goals.
- Coaching thousands of clients by developing health goals and action plans.
- Providing exceptional customer service
- Trouble-shooting with clients through weight-loss plateaus, technology issues, and subscription questions.
Territory Sales Account Manager
Sweden And Martina Implantology
New York City, NY
11.2016 - 05.2018
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Designed, planned and organized various events for large groups of current and prospective customers
- Established successful account relationships with physicians and dentists, by building rapport and maintaining consistent communication.
- Generated continuous customer referrals by delivering exceptional sales support and a general sense of reliability
- Supervised Dental procedures for new customers
- Attended trade shows and conventions
Houseperson
The Greenwood Manor Inn
Harrison, ME
06.2014 - 10.2016
- Single-handedly, cleaned and turned around nine-bedroom bed and breakfast each week
- Welcomed and assisted guests with questions and concerns
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Routinely filled in for gardeners to plant flowers, weed, trim gardens around the property when needed
- Disposed of trash and recyclables each day to avoid waste buildup.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Rotated mattresses regularly to prevent sagging and promote guest comfort.
Front Desk Receptionist & Office Groundskeeper
The Country Garden Inn And Spa
Rowley, MA
10.2011 - 08.2014
- Answered multi-line phone system to respond to inquiries and transfer calls to correct personnel.
- Upsold guests accommodations with special packages and upgrades
- Worked with prospective and current guests to plan weddings and wedding accommodations
- Provided top-notch customer service
- Planted various annuals, watering, weeding, and mulching gardens around the main office building
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Planned coverage needs and organized services to support incoming special events.
- Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Turned around guests rooms when housekeeping was out on sick leave
Retail Sales Associate
Marshalls-TJX
Newburyport, MA
06.2007 - 09.2013
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Issued receipts and processed refunds, credits or exchanges.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported loss prevention goals by monitoring shopper behavior.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
- Supported efficient and timely replenishment of sales floor merchandise.
- Trained new associates on cash register operations, conducted customer transactions, and balanced drawer.
Education
NBH-WC-certified Health Coach - Health Coaching
National Board For Health And Wellness Coaching
05-2026
NBHWC-Approved Course
Southern Adventist University
Collegedale, TN05-2022
Holistic Wellness Training
LifeStart Health Systems
04-2022
Creation Life, Health-Certified
AdventHealth Systems
03-2022
Bachelor of Arts - Biological And Physical Sciences
Salem State University
Salem, MA05-2016
Associate of Arts - Liberal Arts And General Studies
North Shore Community College
Danvers, MA05-2013
Skills
- Relationship-building
- Motivational Interviewing techniques
- Extensive knowledge and experience with utilizing Telehealth platforms
- Chronic disease management: Diabetes and Obesity
- SMART goal establishment and monitoring
- Database recordkeeping
- Individual coaching
- Health education
- Prevention strategies
- Presentation skills
- Knowledge and practice of escalating risks in emergencies, when approprriate
Timeline
Certified Health Coach
DayTwo, Inc.
11.2021 - 04.2023
Health Coach
Noom, Inc.
11.2018 - 11.2021
Territory Sales Account Manager
Sweden And Martina Implantology
11.2016 - 05.2018
Houseperson
The Greenwood Manor Inn
06.2014 - 10.2016
Front Desk Receptionist & Office Groundskeeper
The Country Garden Inn And Spa
10.2011 - 08.2014
Retail Sales Associate
Marshalls-TJX
06.2007 - 09.2013
NBH-WC-certified Health Coach - Health Coaching
National Board For Health And Wellness Coaching
NBHWC-Approved Course
Southern Adventist University
Holistic Wellness Training
LifeStart Health Systems
Creation Life, Health-Certified
AdventHealth Systems
Bachelor of Arts - Biological And Physical Sciences
Salem State University
Associate of Arts - Liberal Arts And General Studies
North Shore Community College