Mckenzie Macfarlane
West Jordan,UT
Summary
Highly skilled and organized Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 10 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Officer Assistant
DR Horton
Draper, UT
08.2017 - Current
- Worked with loan processors and loan officers to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Monitored pipelines to track and log status of loans.
- Reviewed and submitted over 30 loans per month to processors/underwriters
- Ensured clean and up to date loan applications
- Request written verifications of employment
- Assisted 4+ loan officers at a time
- Reviewed QC audit checks
Loan Officer
IFreedom Direct
Salt Lake City, UT
08.2010 - 06.2017
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Planned and dealt with payment schedules.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Explained very technical financial information to applicants in easy to understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Education
Pharmacy Tech - Pharmacy
Eagle Gate College
Salt Lake City, UT05.2016
High School Diploma -
Millennium High School
Goodyear, AZ05.2007
Skills
- Automated Underwriting Systems
- Encompass
- Customer Satisfaction
- File Organization
- Credit History Review
- Complaint Handling
- Application Reviews
Timeline
Mortgage Loan Officer Assistant
DR Horton
08.2017 - Current
Loan Officer
IFreedom Direct
08.2010 - 06.2017
Pharmacy Tech - Pharmacy
Eagle Gate College
High School Diploma -
Millennium High School
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