Sherry Colom
Graham,WA
Summary
Organized Mortgage Loan Officer with 25 years of experience in Loan Origination and Loan Processing. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations. Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Mortgage Loan Officer
Boeing Employees Credit Union
Tukwila , WA
2016.05 - 2022.05
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Developed prospects for new loans by conducting [Number] cold calls weekly.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Reviewed loan files and updated to match current standards.
- Proactively identified solutions for customers experiencing credit issues.
- Compiled closing packages for drafting and presentation accuracy.
Sr Mortgage Loan Processor and Loan Officer
Mortgage Master Service Corporation
Kent , WA
2015.06 - 2016.04
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
Senior Mortgage Loan Processor
Evergreen Home Loans - Home Office
Bellevue , WA
2013.10 - 2015.03
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
Education
Associate of Applied Science - Radiologic Technology
Pierce College
Puyallup, WA06.1997
High School Diploma -
Live Oak High School
Morgan Hill, CA06.1982
Skills
- Complaint Handling
- Property Evaluation
- Key Account Generation
- Sales Development
- Creditworthiness Determination
- Corporate Financial Statements
- Automated Underwriting Systems
- Customer Relations
- Tax Liability Calculation
- Application Reviews
- Financial History Analysis
- Terms Definition
- Credit File Updating
- Payment Collection
- LexisNexis Software
- Loan File Maintenance
- Loan Processing Coordination
- Mortgage Loan Origination
- Sales Forecasting
- Processing Loan Applications
- Client Interviews
- Customer Transactions
- Government Standards
- Retail Mortgages
- Creative Solutions
- Real Estate Title Concepts
- Government Lending
- Networking and Partnership Development
- Active Listening and Learning
- 10-Key Typing
- Oral and Written Comprehension
- Performance Assessment and Improvement
- Regulatory Disclosure Preparation
- Financial Service Solutions
- NMLS Registration
- Remote Video Conferencing
- File Organization
- Analytical and Critical Thinking
Timeline
Mortgage Loan Officer
Boeing Employees Credit Union
2016.05 - 2022.05
Sr Mortgage Loan Processor and Loan Officer
Mortgage Master Service Corporation
2015.06 - 2016.04
Senior Mortgage Loan Processor
Evergreen Home Loans - Home Office
2013.10 - 2015.03
Associate of Applied Science - Radiologic Technology
Pierce College
High School Diploma -
Live Oak High School
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