MCKENZIE MADSEN
College Place
Summary
Dynamic and results-driven professional with extensive experience as a Patient Service Representative at Walla Walla Clinic. Proven expertise in HIPAA compliance and insurance verification, complemented by exceptional customer service skills. Successfully enhanced patient trust and streamlined operations, contributing to a positive clinic environment while managing multiple priorities effectively.
Organized professional prepared for this role with solid background in administrative support and executive assistance. Skilled at managing complex calendars, coordinating meetings, and handling sensitive information with utmost confidentiality. Known for excellent detail oriented work and adaptability, ensuring seamless operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Walla Walla Clinic
01.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
Hair Salon Owner
Diamond Dolls Beauty Studio
03.2023 - 02.2025
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.
- Trained and mentored junior stylists, fostering professional growth and skill development.
- Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
- Expanded service offerings based on market demand analysis which resulted in increased bookings from new target segments.
Service Advisor
Walla Walla Toyota
01.2020 - 09.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Personal Assistant
Jeanese Humbert
03.2019 - 02.2021
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Kept detailed track of household and maintenance inventory and schedules.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
Education
Associate of Applied Science - Cosmetology
Walla Walla Community College
Walla Walla, WA03-2023
High School Diploma -
Walla Walla High School
Walla Walla Wa06-2017
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Office administration
- Data entry proficiency
- Workflow optimization
- Upselling services
- Business management
- Computer skills
- Multitasking and organization
- Time management
- Strong work ethic
Certification
- HIPAA Compliance Certification – Various Providers.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Service Representative
Walla Walla Clinic
01.2024 - Current
Hair Salon Owner
Diamond Dolls Beauty Studio
03.2023 - 02.2025
Service Advisor
Walla Walla Toyota
01.2020 - 09.2021
Personal Assistant
Jeanese Humbert
03.2019 - 02.2021
Associate of Applied Science - Cosmetology
Walla Walla Community College
High School Diploma -
Walla Walla High School
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